Customer Service Representative

4 weeks ago


Toronto, Ontario, Canada CB Canada Full time
Customer Service Representative Job Opportunity

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This is an excellent opportunity for an articulate and highly skilled candidate to build solid customer relationships and support business development and client referral goals.

Key Responsibilities:
  • Manage and place incoming telephone calls to provide outstanding, friendly customer service in a timely fashion.
  • Receive and send written business correspondence to deliver exceptional customer experiences.
  • Support business development and client referral goals by actively cross-selling and referring customers.
Requirements:
  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred.
  • Ability to simplify complex problems and build solutions.
  • Customer service and office administrative skills.
  • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT, Illustrator, Highrise, and Insightly.
  • Experience performing extensive research to resolve complex customer inquiries.
  • Experience with Microsoft Office required.
  • Excellent verbal, written, and social skills.
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
  • Positive attitude and an engaging businesslike approach.
  • Demonstrated ability to interact effectively with internal and external partners and clients/customers.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.



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