Fraud Investigation Specialist

3 weeks ago

Dartmouth, Canada Intact Full time

At Intact, our workforce is essential to our mission: supporting individuals, businesses, and communities to thrive during prosperous times and remain resilient during challenges. We are committed to fostering an environment where diversity is celebrated, and every employee is empowered to grow and succeed.

Our hybrid work model strikes a balance between remote work and meaningful in-person collaboration.

Position Overview

We are seeking a Fraud Triage Specialist to enhance our Investigative Services Unit.

As a Fraud Triage Specialist, your primary responsibility will be to assess investigative leads within our Claims department.

Key Responsibilities:

  • Detect indicators of fraud in insurance claims by gathering and analyzing data to determine the necessity for further investigation.
  • Employ fraud analytics tools to evaluate leads and assess the credibility of information.
  • Engage in project management by collaborating with Investigative Services and other Claims teams to achieve project objectives.
  • Maintain timely and respectful communication with stakeholders (both internal and external) when making decisions and providing feedback on leads and projects.
  • Work with stakeholders to enhance fraud detection strategies, financial oversight, and support business initiatives.
  • Innovate investigative methodologies and contribute to artificial intelligence projects related to claims across all business lines.

Qualifications:

  • At least 2 years of experience in claims handling, specifically in auto, accident benefits, property, or casualty.
  • Familiarity with provincial legislation regarding auto insurance.
  • Strong analytical and decision-making capabilities.
  • Excellent communication and time management skills.
  • Proficient written and verbal communication abilities.
  • A positive and proactive attitude.
  • A university degree or college diploma, or equivalent business experience.
  • Completion or progress towards the Chartered Insurance Professional (CIP) designation.
  • Robust data analysis and creative problem-solving skills.
  • Ability to recognize fraud indicators and develop innovative investigative strategies.
  • Knowledge of artificial intelligence applications in the insurance sector.
  • Additional claims experience in various lines of business (auto, property, accident benefits, casualty).
  • Experience in investigations within the insurance or financial sectors.
  • Bilingualism in English and French is advantageous.

What We Offer:

  • A rewards program that acknowledges your achievements.
  • An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
  • A comprehensive pension and benefits package, including access to virtual healthcare.
  • Flexible working arrangements.
  • Opportunities to purchase additional days off each year.
  • An annual wellness account promoting a healthy lifestyle.
  • Access to resources supporting physical and mental well-being, fostering connections with colleagues.
  • A dynamic learning environment with various educational resources and programs.
  • Employee-led networks that promote diversity, education, and development opportunities.
  • Supportive leadership and colleagues dedicated to your growth.
  • A Community Impact program that aligns with your values and contributions.

Intact is an equal opportunity employer.

We value diversity and strive to create an inclusive workplace where everyone feels respected and heard. If you require any adjustments to the recruitment process to enhance accessibility, please inform us when we reach out regarding a job opportunity. We are committed to accommodating your needs.


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