Team Leader, National Siu New

7 months ago

Dartmouth, Canada Definity Financial Corporation Full time

Job ID : 7515
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Dartmouth, Canada
Posting Range : $66,300 - $122,100

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

In this role, you will report to the Manager - SIU and is accountable for the performance of a National SIU Specialized Handling Unit. The purpose of this role is to investigate questionable and fraudulent files is in adherence with corporate policies, standards, and procedures in the administration and resolution of SIU claims.

**What can you expect from this role?**
- Oversee the work of SIU Specialized Handling Unit. Must accurately interpret policies and procedures, model them and hold others accountable to consistently perform.
- Works in collaboration with the SIU Team Leaders to provide direction to triage, and SIU Inside and Field Investigation team to support fraud handling.
- Works in collaboration with all Lines of Business - Auto, Property, Accident Benefits, Bodily Injury and Sharing Economy in the investigation of fraud related files. We strategize decisioning with consultation with Legal, Underwriting, Subrogation and Governance.
- The Specialize Handling Unit investigates project based investigation and internal investigations.
- Works closely with Enterprise Fraud to investigate post-bind policies for fraudulent concerns.
- Communicate and drive execution of key performance indices. Measures staff’s performance progress, adjust to stay on track, analyze patterns, and problem solve or tackle opportunities.
- Attract, retain, mentor, and develop top talent by motivating, encouraging, and training staff to achieve high performance levels.
- Effective communication of expectations and vision.
- Provide technical guidance and consultation on questionable and fraudulent claims
- Support the Manager - SIU in industry and fraud claims trending. Act when needed in the absence of the Manager - SIU.
- Case manage and track the handling capacity and workload of the SIU Specialized Handling Unit. Ensure appropriate prioritization and assignment of cases are based on the skill and resources of the team.
- Create and modify strategies for the business unit to move the business unit towards meeting its goals.
- Provide fraud technical guidance and consultation to others in the investigation of complex and non-complex claims in the claims operation.
- Assist with the management of expenses that impact the annual operating budget for the National SIU team.
- Analyze fraud industry trends. Use the data collected to identify new opportunities to combat fraud.
- Foster cooperation among individuals and departments to accomplish goals.
- Develop and implement plans for prospective and retrospective loss avoidance, detection, investigation, and recovery.
- Monitor and analyze referral trends from the fraud analytics tool. When necessary, deliver and implement activities to improve engagement to increase technical abilities of claims staff to recognize questionable claims.
- Coordinate SIU activities with other departments, providers, members, vendors, regulatory and law enforcement agencies.
- Conduct internal and external audits to monitor regulatory compliance, develop a plan to address gaps, and critically evaluate the effect of the plan on conclusion.
- Assist in recruitment, onboarding and develop succession plans
- Design, coordinate and facilitate training materials nationally to raise SIU related awareness for our staff, within other departments of the company and Broker partners.
- Coordinate litigation support for SIU matters referred to Legal.

**What do you bring to the role?**

Superior leadership skills:

- Change management - leads transition through influence on the benefits of change.
- High EQ (emotional intelligence) and AQ (adaptability) to navigate challenges or opportunities.
- Continuous learning approaches digital transformation.
- Prioritizing diversity - stay at pace with employee needs and learn from diverse and unique perspectives.
- Taking measured risks.
- Innovative and evolving.
- Self - accountability and taking responsibility for my actions

Effective communication skills - oral, written, and active listening skills:

- Translate and communicate our vision and values into the operation’s day-to-day activities and behavior to diver

  • Manager, National Claims Quality Assurance New

    7 months ago

    Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7343 Category: Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Posting Range : $74,100 - $136,500 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline...

  • Team Leader, Property Claims New

    7 months ago

    Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7487 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Posting Range : $66,300 - $122,100 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Specialist, Claims- Property New

    7 months ago

    Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7255 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Posting Range : $55,800 - $102,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Manager, National Accident Benefits New

    7 months ago

    Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7196 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Posting Range : $84,000 - $154,700 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Team Leader

    4 weeks ago

    Dartmouth, Canada Pro Care Moving Full time

    **Job Summary** **Responsibilities** - Ensure productive and efficient delivery of services to our clients. - Be able to drive a box truck to and from moving locations. - Develop and implement marketing strategies to increase brand awareness and drive sales growth. - Analyze market trends and customer needs to identify new business opportunities. - Manage...

  • Aerie - Merchandising Team Leader

    5 days ago

    Dartmouth, Canada American Eagle Outfitters Full time

    **YOUR ROLE** As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your passion lies in training and coaching your team into great merchants delivering AEO brand Visual standards every day. Through your leadership, your team always nails floorset...

  • Energy Manager

    7 months ago

    Dartmouth, Canada EfficiencyOne Full time

    **We transform the way people use energy.** **About EfficiencyOne** We transform the way people use energy. Together, we help people achieve their energy goals, save money, conserve resources, improve well-being, and combat climate change. Investing in energy efficiency comes with many benefits—lower heating bills, more comfortable spaces, new jobs in...

  • Store Team Leader

    6 days ago

    Dartmouth, Canada American Eagle Outfitters Full time

    YOUR ROLEAs the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are passionate about developing a strong team through effective coaching and training, you are a pro at making tough, strategic decisions to drive your business, you...

  • Customer Experience Team Leader

    7 months ago

    Dartmouth, Canada TigerTel Full time

    TigerTel is looking for an experienced Customer Experience Team Leader! Tigertel is always seeking team members who demonstrate passion for serving our customers and a firm commitment to protecting people and reducing risk. With us, you'll face new opportunities and challenges each day that require you to be flexible, innovative, and adaptable in your...

  • Sales Team Leader

    2 months ago

    Dartmouth, Nova Scotia, Canada beBee Professionals Full time $45,000 - $65,000

    beBee Professionals in Dartmouth is seeking an experienced Sales Team Leader to drive the performance of our retail store. As a key member of our leadership team, you will be responsible for overseeing daily sales operations, training staff, and ensuring excellent customer service.Key Responsibilities:Lead and motivate the sales team to achieve sales...

  • Shop Manager

    2 months ago

    Dartmouth, Canada AEO Full time

    YOUR ROLE As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are passionate about developing a strong team through effective coaching and training, you are a pro at making tough, strategic decisions to drive your business,...

  • National Hse Manager

    7 months ago

    Dartmouth, Canada Seaboard Transport Group Full time

    **Job Location**:This position can be based in Dartmouth, NS or Toronto, ON **Core Job Functions**: - Establish, maintain and oversee key safety policies and procedures - Work closely with operational safety teams to promote safety and reduce incidents - Create, update and offer training on safe working policies and procedures - Oversee the train the...

  • Retail Sales Team Leader

    4 weeks ago

    Dartmouth, Nova Scotia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking an experienced Retail Sales Team Leader to lead our sales team and drive performance in our retail store.About the RoleAs a Retail Sales Team Leader, you will oversee daily sales operations, train staff, and ensure excellent customer service. Key responsibilities include:Supervising and motivating the sales team to achieve sales...

  • Team Lead, Environmental Services

    4 months ago

    Dartmouth, Canada Stantec Full time

    Team Lead, Environmental Services - ( 240003B7 ) **Description** **Your Opportunity** Team leaders are the front-line managers in operational control, responsible for the overall team financial results (top line and bottom line), and for providing opportunities for team members to achieve their career and business objectives. Stantec is seeking Team...

  • Aerie - Store Team Leader

    5 days ago

    Dartmouth, Canada American Eagle Outfitters Full time

    **YOUR ROLE** As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are passionate about developing a strong team through effective coaching and training, you are a pro at making tough, strategic decisions to drive your...

  • National Manager, Loss Prevention, Commercial Lines

    7 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Specialist, Property Claims

    7 months ago

    Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7039 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Shift Leader

    3 days ago

    Dartmouth, Canada Mastermind Toys Full time

    **"We’re hiring! Mastermind Toys - Canada’s Authority on Play - has big plans and we want YOU to join our growing team! We have a customer-obsessed culture, which we believe starts with employee experience. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 38 years later, Mastermind Toys...

  • Shift Leader

    3 days ago

    Dartmouth, Canada Mastermind Toys Full time

    **"We’re hiring! Mastermind Toys - Canada’s Authority on Play - has big plans and we want YOU to join our growing team! We have a customer-obsessed culture, which we believe starts with employee experience. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 38 years later, Mastermind Toys...

  • Business Center Practice Leader

    3 months ago

    Dartmouth, Canada Stantec Full time

    Business Center Practice Leader - ( 240003GR ) **Description** Stantec Buildings is on a mission to become the world’s leading integrated design practice. Our architects, engineers, interior designers, sustainability specialists, and technologists are passionate about the power of design. We take an innovative, collaborative approach to projects, sharing...