Claims Representative I

4 weeks ago

Dartmouth Nova Scotia BN, Hants, Canada Intact Financial Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We are looking for a Fraud Triage Specialist to join our team

As a Fraud Triage Specialist for our Investigative Services Unit, you will be responsible for qualifying investigative tips/leads within our Claims department.

This opportunity can be based in any of the following office locations: Dartmouth, Nova Scotia/Moncton, New Brunswick/St John's, Newfoundland.

What you'll do here:

  • Identify fraud indicators in insurance claims by collecting and analyzing information to determine if further investigation is required for assignment to our Inside Investigation Team.
  • Utilize fraud analytic tools to review leads and determine viability of information.
  • Participate and/or manage project work, by working with members of the Investigative Services and other Claims departments to deliver on project goals.
  • Communicate in a timely and respectful manner with stakeholders (internal and external) when making decisions and/or providing feedback on leads, tips, and projects.
  • Consult with internal and external stakeholders to improve fraud identification strategies, financial tracking, and support business initiatives.
  • Innovate investigative strategy and support artificial intelligence initiatives for claims (all lines of business).
What you bring to the table:
  • A minimum of 2 years claims experience in either auto, accident benefits, property, or casualty.
  • Knowledge of provincial legislation governing auto insurance.
  • Strong analytical and decision-making skills.
  • Strong communication and time management skills.
  • Excellent written and verbal communication skills.
  • A friendly and can-do attitude.
  • University degree or college diploma and/or equivalent business experience.
  • Completed, or are working toward, Chartered Insurance Professional (CIP) designation.
  • Strong data analysis skills, creative thinking skills.
  • Ability to identify fraud indicators and innovate investigation strategy.
  • Familiarity with Artificial Intelligence initiatives and practical applications.
  • Additional claims experience (in a different line of business: auto, property, accident benefits, casualty).
  • Additional investigation experience in the insurance and/or financial industry.
  • Bilingualism in English and French is an asset.

This posting expires 31/JUL/2024 at 11:59pm EST.

What we offer:

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success.
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer.

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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