Business Development Manager

1 week ago

Coquitlam, British Columbia, Canada CB Canada Full time

About the Role

Sunbelt Rentals is seeking a highly skilled Operations Manager to join our team. As an Operations Manager, you will be responsible for the overall operation of the store location, including revenue, profit and loss, employee management, facilities and equipment, dispatch, market share growth and penetration through developing community relationships and establishing a presence within the area and specialty market segments by working directly with the sales force.

Key Responsibilities

  • Leadership
    • Coach employees to work together and create a game plan for employees to follow. Motivate through constant evaluation and review.
    • Set clear and measurable objectives for the entire team (review and adjust staffing levels to assure the needs of the store and customers are met).
    • Direct various staff members in the performance of their store-related positions. Develop, evaluate, and motivate staff.
  • Operations
    • Maximize operational efficiencies.
    • Recognize slow-moving assets and initiate an action plan for increased activity.
    • Implement company policies and procedures.
    • Responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations.
    • Apply basic knowledge of hydraulic, electrical, and internal combustion systems (preventative maintenance).
    • Manage human resource administration (payroll/scheduling/paperwork, etc.).
  • Business Acumen
    • Create an annual budget and forecast utilizing company templates.
    • Utilize performance reports to set financial goals, develop strategies, and determine what influences the financial aspects of the business.
    • Understand competitor business models within the market and assist in building strategic plans.
    • Engage in business decision-making at every level.
  • Sales and Customer Service
    • Cultivate strategic customer relationships and ensure that the customer perspective is the driving force behind all value-added business activity.
    • Explain the billing procedure to customers and develop customer trust and understanding.
    • Assist customers in determining their rental needs by applying product knowledge.
    • Constant store flow analysis and updates to increase productivity and customer service levels.

Requirements

  • 3 years of experience in the rental equipment or construction industries.
  • 1 year of Operations Management or related/retail management experience.
  • Excellent supervisory skills.
  • Excellent knowledge of construction equipment required.
  • Ability to effectively communicate.
  • Understanding of basic knowledge of MS Office, Outlook, Internet/Intranet, and Wynne system.

Physical Demands

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.

Equal Opportunity Employer

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

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