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Operations Manager
2 months ago
About the Role
CB Canada is seeking a highly skilled Operations Manager to lead our store operations and drive business growth. As a key member of our team, you will be responsible for overseeing the day-to-day activities of the store, including revenue, profit, and loss management, employee supervision, facilities and equipment maintenance, dispatch, and market share growth.
Key Responsibilities
- Leadership
- Coach and motivate employees to work together effectively and create a game plan for team success.
- Set clear and measurable objectives for the team and adjust staffing levels as needed to meet store and customer needs.
- Direct staff members in their store-related positions, develop, evaluate, and motivate them.
- Operations
- Maximize operational efficiencies and recognize slow-moving assets to develop action plans for increased activity.
- Implement company policies and procedures, conduct safety audits and training, and ensure compliance with State and Federal OSHA and DOT regulations.
- Apply basic knowledge of hydraulic, electrical, and internal combustion systems for preventative maintenance.
- Manage human resource administration, including payroll, scheduling, and paperwork.
- Business Acumen
- Create an annual budget and forecast using company templates.
- Utilize performance reports to set financial goals, develop strategies, and determine influences on financial aspects of the business.
- Understand competitor business models and assist in building strategic plans.
- Engage in business decision-making at every level.
- Sales and Customer Service
- Cultivate strategic customer relationships and ensure customer perspective drives value-added business activity.
- Explain billing procedures to customers and develop customer trust and understanding.
- Assist customers in determining rental needs by applying product knowledge.
- Conduct store flow analysis and updates to increase productivity and customer service levels.
Requirements
- 3 years of experience in the rental equipment or construction industries.
- 1 year of Operations Management or related/retail management experience.
- Excellent supervisory skills.
- Excellent knowledge of construction equipment.
- Ability to effectively communicate.
- Understanding of basic MS Office, Outlook, Internet/Intranet, and Wynne system.
Physical Demands
The role requires bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors as needed.
