Divisional Sales Manager

1 day ago

Québec, Quebec, Canada Pandora Full time
About the Role

We are seeking a highly skilled and experienced Divisional Sales Manager to join our team in Pandora North America. As a key member of our leadership team, you will be responsible for driving revenue and sales performance across a region, including wholesale concept stores, multi-brand accounts, shop-in-shop locations, and owned and operated (O&O) concept stores.

Key Responsibilities
  • Develop and execute business plans and sales strategies to drive revenue growth and profitability across the region.
  • Manage relationships with wholesale partners and directly manage Store Managers from O&O concept stores.
  • Achieve sell-in and sell-out budgets in every door and own the success of your region.
  • Build and develop a high-performing team through recruitment, retention, training, and development of individuals.
  • Partner with the Divisional Sales Director to set sales and KPI goals for the owned channels within the region.
  • Set KPI goals, budgets, objectives, and marketing plans for each multibrand and franchise store in the region and communicate with owners.
  • Review store financial reports, analyzing Key Performance Indicators (sales, traffic, etc.) for trends, opportunities, and deficiencies, and coach as appropriate.
  • Coach and support Store Managers, account owners, and franchise owners on talent management, inventory management, brand standards, and operational standards.
  • Coach and support Store Managers, account owners, and franchise owners to drive service excellence in store, with a focus on delivering a world-class customer experience.
  • Ensure compliance in key operating issues (audits, loss prevention, policy, procedures); train Store Managers on methods to ensure compliance, improve productivity, and reduce shrink.
  • Prepare and conduct performance appraisals and evaluations for O&O Store Managers; recognize performance gaps and coach Store Managers to take appropriate action.
  • Proactively recruit, develop, and retain Store Managers and store leadership as needed.
  • Lead the rollout of company initiatives and product launches, consistently monitor progress, and provide ongoing coaching to ensure success.
  • Determine the optimum use of payroll and resources to maximize store contribution and financial results for O&O stores.
  • Analyze and optimize the sell-in and sell-out performance of multibrand and franchise stores.
  • Monitor and help manage inventory levels at each wholesale / franchise account to optimize sell-in and sell-out.
  • Prospect for new multi-brand opportunities for continuous growth and development of the region.
  • Optimize multi-brand network by evaluating dealers and collaborating with the Divisional Sales Director to close, upgrade, and open accounts to maintain the best mix of accounts to maximize the sales potential of the region.
  • Monitor and respond as needed to customer experience surveys for owned and franchise stores.
  • Travel to all points of distribution within the region to have a strong field presence, build relationships, and gain a firsthand understanding of the business.
  • Develop and foster relationships with wholesale retailers and key accounts within the region.
  • Build key cross-functional relationships, communicate as needed relevant business information, and gain support for ongoing field needs present and future as changes occur through the store fleet growth.
  • Control expenses within the region to meet budget guidelines.
  • Maintain accurate reporting on the performance of the region – forecast and report on sales performance on a regular cadence.
  • Define and role model the target behaviors for the sales organization in collaboration with the wider leadership team.
About Pandora

Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries through 6,000 points of sale, including more than 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2022.

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM

The Pandora North America team in the USA & Canada consists of more than 1,000 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,000 in our owned and operated stores.

Today, the USA is Pandora's single largest market. The Pandora North American region as a whole encompasses over 1,500 points of sale, including over 2,500 concept stores, with more than 1,000 being owned and operated by Pandora.

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