Service Supervisor
3 weeks ago
Brandt Tractor Ltd is currently in search of a Service Supervisor to oversee operations at our Peterbilt facility.
The ideal candidate will play a crucial role in ensuring that: customer repair estimates are delivered promptly, a high standard of customer service and communication is maintained, repair timelines and updates are effectively communicated to all stakeholders, invoicing and work-in-progress control objectives are achieved, warranty return cases and goodwill policy cases are properly managed, and customer requests are prioritized. Additionally, the supervisor will coach, guide, and mentor technicians, ensuring they work efficiently while providing recommendations to the Service Manager regarding technician skills and training needs.
Key Responsibilities
- Oversee the work of service leadhands, technicians, and service writers
- Ensure organization of work performed and uphold quality control standards
- Maintain a clean and organized work environment
- Coach and mentor technicians and service writers
- Ensure technician efficiency is achieved and sustained
- Commit to excellence in customer service
- Communicate effectively with customers, team members, and other personnel
- Establish and manage an on-call field schedule
- Engage with customers and operators through various communication channels
- Manage departmental costs to ensure profitability
- Open and close work orders, and prepare warranty work orders
- Deliver a top-tier customer service experience
- Perform other related duties as required
Essential Skills
- Strong organizational abilities
- Proficient in basic Microsoft Office applications
- Availability for after-hours work is required
- Ability to lift up to 50 pounds
Required Experience
- Previous mechanical experience in a transportation setting is advantageous
- Certification as a Journeyman in the truck and coach equipment trade or an equivalent trade is preferred
- Experience in a service department environment is essential
- Familiarity with Peterbilt and competing products is a plus
- A forklift license is preferred
Discover The Brandt Advantage
At Brandt, we prioritize your growth and development. This includes on-the-job training to enhance your skills, opportunities for advancement, a comprehensive benefits package, and unmatched job security.
About Brandt Group of Companies
Headquartered in Regina, Saskatchewan, Canada, the Brandt Group of Companies is a privately owned manufacturing and distribution entity serving a diverse international clientele across various industries, including agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. With over 5,400 employees and more than 170 locations across Canada, the USA, Australia, and New Zealand, Brandt is recognized as one of Canada's largest privately owned companies and is a proud member of the Platinum Club of Canada's Best Managed Companies.
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