Customer Service Manager

1 week ago


Edmundston, New Brunswick, Canada Gestion SHM Inc. Full time

{"h2": "Job Summary", "p": "We are seeking a highly motivated and experienced Customer Service Manager to join our team at Gestion SHM Inc. As a key member of our retail operations team, you will be responsible for leading daily operations, managing staff, and driving sales growth. If you have a passion for delivering exceptional customer service and a proven track record of success in a retail environment, we encourage you to apply.", "h2": "Key Responsibilities", "ul": [{"li": "Lead daily operations and ensure seamless execution of sales, customer service, and inventory management tasks"}, {"li": "Manage and develop a team of sales and service staff to achieve sales targets and provide exceptional customer experiences"}, {"li": "Analyze market trends and customer feedback to inform sales strategies and improve customer satisfaction"}, {"li": "Collaborate with cross-functional teams to drive business growth and improve operational efficiency"}, {"li": "Develop and implement marketing campaigns to promote products and services"}, {"li": "Monitor and control expenses to achieve budget targets"}, {"li": "Recruit, train, and evaluate staff to ensure a high-performing team"}], "h2": "Requirements", "ul": [{"li": "2+ years of experience in a retail or sales management role"}, {"li": "Proven track record of success in leading high-performing teams and driving sales growth"}, {"li": "Excellent communication and interpersonal skills"}, {"li": "Ability to analyze data and make informed business decisions"}, {"li": "Strong problem-solving and conflict resolution skills"}, {"li": "Ability to work in a fast-paced environment and adapt to changing priorities"}], "h2": "What We Offer", "ul": [{"li": "Competitive salary and benefits package"}, {"li": "Opportunities for career growth and professional development"}, {"li": "Collaborative and dynamic work environment"}, {"li": "Recognition and rewards for outstanding performance"}], "h2": "How to Apply", "p": "If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.", "h2": "About Us", "p": "Gestion SHM Inc. is a leading provider of retail services, dedicated to delivering exceptional customer experiences and driving business growth. We are committed to fostering a positive and inclusive work environment that values diversity, equity, and inclusion.", "h2": "Language", "p": "English or French"}



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