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    4 weeks ago

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    Edmundston, New Brunswick, Canada Gestion SHM Inc. Full time

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    Edmundston, New Brunswick, Canada Gestion SHM Inc. Full time

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  • Customer Service Manager

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    Edmundston, New Brunswick, Canada Gestion SHM Inc. Full time

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Customer Service Manager

2 months ago

Edmundston, New Brunswick, Canada Gestion SHM Inc. Full time
Job Title: Customer Service Manager

Gestion SHM Inc. is seeking a highly skilled Customer Service Manager to join our team. As a key member of our retail operations team, you will be responsible for ensuring exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Customer Service: Provide outstanding customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Sales and Revenue Growth: Develop and implement sales strategies to drive revenue growth, increase customer loyalty, and improve sales performance.
  • Team Management: Lead and manage a team of customer service representatives, providing guidance, coaching, and development opportunities to ensure high performance and productivity.
  • Operations and Logistics: Oversee daily operations, including inventory management, supply chain management, and logistics to ensure efficient and effective delivery of products and services.
  • Market Research and Analysis: Conduct market research and analysis to identify trends, opportunities, and challenges, and develop strategies to stay ahead of the competition.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 2 years to less than 3 years of experience in customer service, sales, or retail management.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong analytical and problem-solving skills.
Working Conditions:
  • Work Environment: Retail service establishment, automobile dealership, motor vehicle repair shop, or retail business.
  • Work Schedule: 42.5 to 45 hours per week.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including dental plan, health care plan, vision care benefits, and Registered Retirement Savings Plan (RRSP).
  • Opportunities for Growth: Opportunities for career growth and development, including training and professional development programs.