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Customer Service Manager

2 months ago

Edmundston, New Brunswick, Canada Gestion SHM Inc. Full time
Job Title: Customer Service Manager

Gestion SHM Inc. is seeking a highly skilled Customer Service Manager to join our team. As a key member of our retail operations team, you will be responsible for ensuring exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Customer Service: Provide outstanding customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Sales and Revenue Growth: Develop and implement sales strategies to drive revenue growth, increase customer loyalty, and improve sales performance.
  • Team Management: Lead and manage a team of customer service representatives, providing guidance, coaching, and development opportunities to ensure high performance and productivity.
  • Operational Efficiency: Analyze and improve operational processes to increase efficiency, reduce costs, and enhance customer experience.
  • Market Research and Analysis: Conduct market research and analysis to identify trends, opportunities, and challenges, and develop strategies to stay ahead of the competition.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 2 years to less than 3 years of experience in customer service, sales, or retail management.
  • Skills: Excellent communication, interpersonal, and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing priorities.
Working Conditions:
  • Work Environment: Retail service establishment, automobile dealership, motor vehicle repair shop, or retail business.
  • Work Schedule: 42.5 to 45 hours per week, with flexibility to work varied shifts, including evenings and weekends.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including a Registered Retirement Savings Plan (RRSP).
  • Opportunities for Growth: Opportunities for career advancement and professional development, with a focus on employee growth and satisfaction.
How to Apply:

If you are a motivated and results-driven individual with a passion for customer service and sales, please submit your application, including your resume and cover letter, to Gestion SHM Inc.