Accident Benefits Claims Manager

4 weeks ago

London, Ontario, Canada Intact Financial Corporation Full time

Position Overview

At Intact Financial Corporation, our mission revolves around supporting individuals, businesses, and communities during both prosperous and challenging times. Our workforce is composed of dedicated professionals who are committed to this purpose.

Role Summary

As the Accident Benefits Claims Manager, you will leverage your technical acumen to lead a diverse group of Technical Consultants. This team plays a pivotal role in the Claims operation, particularly concerning high-value Accident Benefit claims. Your leadership will drive efficiency, compliance, and the implementation of best practices.

Key Responsibilities:

  • Oversee a team of consultants tasked with guiding and managing reserve activities and payments for complex claims within the Accident Benefits sector, ensuring adherence to corporate standards.
  • Collaborate with other claims specialists on technical and claims-related matters.
  • Provide consultative support on claims issues, including coverage, policy interpretation, and settlement negotiations.
  • Facilitate knowledge transfer and promote best practices, processes, and compliance with regulations.
  • Manage loss costs and expenses through thorough evaluation of policies and procedures, offering direction on intricate claims.
  • Ensure corporate governance over claims adjudication practices, maintaining compliance with regulatory requirements and company policies.
  • Foster productive relationships with vendors, service providers, legal firms, and internal stakeholders.
  • Lead collaborative projects with Shared Services and the Claims Operation.
  • Monitor key performance indicators to identify trends and develop strategic action plans in consultation with claims operations.
  • Manage oversight initiatives as assigned.

Qualifications:

  • A university degree or equivalent combination of training and experience relevant to the role.
  • Pursuing a Chartered Insurance Professional (CIP) designation is advantageous.
  • 8 to 10 years of specialized claims experience in Accident Benefits.
  • 3 to 5 years of managerial experience.
  • Proven ability to identify, manage, and collaborate on projects.
  • Experience in identifying and reporting on Accident Benefit Claims trends.
  • Exceptional communication, facilitation, and interpersonal skills.
  • Strong strategic thinking and influencing capabilities.
  • Thorough understanding of legislation and compliance requirements.

What We Offer:

As a valued member of our organization, you will have access to:

  • A competitive financial rewards program recognizing your achievements.
  • An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
  • A comprehensive pension and benefits package, including virtual healthcare access.
  • Flexible work arrangements to promote work-life balance.
  • Opportunities to purchase additional vacation days.
  • An annual wellness account to support a healthy lifestyle.
  • Resources and tools for physical and mental health support.
  • A dynamic learning environment with diverse educational opportunities.
  • Inclusive networks for employee engagement and development.
  • Supportive leadership and colleagues committed to your growth.
  • A Community Impact program that aligns with your values and contributions.

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