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Head of Commercial Claims Management
3 months ago
Embrace your enthusiasm for resolving challenges and take on the excitement of managing risk within GGB - Global's esteemed brokerage team. Join a community of diverse professionals, driven by a shared commitment to excellence. As a member of our team, you will play a pivotal role in providing protection, supporting businesses, and enabling their aspirations. Together, we will establish a legacy of trust and success in the ever-evolving field of risk management.
We recognize that every candidate possesses unique qualities, including you. Therefore, even if you feel you are not an exact fit, we encourage you to consider this opportunity.
OverviewWe are in search of a full-time Head of Commercial Claims for our operations. The ideal candidate will be an integral part of the Claims Team, reporting to the VP of Claims, leading the team to deliver exceptional claims service and advocacy to our clients, while maintaining and surpassing the service standards set by our division. Your positive attitude and integrity are essential for collaborating with our diverse team.
Work Environment: Hybrid (Agile) – At GGB - Global, we appreciate the advantages of remote work while also valuing in-person collaboration.
How you'll make an impact- Provide leadership and mentorship to Claims Specialists, Advocates, and Associates
- Engage in discussions and evaluations of significant Commercial Insurance clients' new claims, analyzing policy language
- Offer claims counseling to insured parties in a professional and conscientious manner
- Advocate for large or complex client claims with insurers as necessary
- Assist Claim Advocates in reviewing policy coverages and advocacy efforts
- Lead client meetings in collaboration with the Client Solutions Team
- Build relationships with GGB - Global insurers' Claims Management Teams, Large Loss Adjusters, and Independent Adjusters
- Establish partnerships with Key Service Providers, including Restoration Companies, Auto Appraisers, Accounting Firms, and Law Firms
- Maintain, coordinate, and update client files using Broker Management Systems and filing software
- Communicate with adjusters and insured parties regarding open claims
- Act as a liaison between insured parties and insurance carriers during settlement negotiations when necessary
- Participate in company-sponsored seminars and educational activities to enhance product knowledge and expertise, and engage in projects as requested by management
- RIBO license or ability to obtain upon starting the role is required
- Experience in Claims Adjusting or as a Commercial Broker with Claims Advocacy experience is essential
- Expertise in non-profit, program, or manufacturing claims is a plus
- Experience in Team Management and/or Leadership is advantageous
- CAIB, CIP, or CRM designations are beneficial
- Strong verbal and written communication skills
- Excellent time management and organizational abilities
- High attention to detail and accuracy
- Capability to manage multiple tasks, projects, and deadlines
- Proficiency in Microsoft Office products
- Experience with Broker Management or electronic filing software is an asset
In addition to a competitive salary, dynamic teams, and exciting career opportunities, we offer a comprehensive range of benefits.
Below are the minimum core benefits you will receive, with potential enhancements based on your job level:
- Flexible medical and dental coverage tailored to your household's needs
- Life, Dependent Life, and AD&D Insurance options
- Retirement savings options including RRSP with company matching, TFSA, pension, and more
- Employee Stock Purchase Plan
Additional benefits include:
- Reimbursement for educational expenses
- Employee assistance programs
- Discounted gym memberships
- Opportunities for flexible work arrangements
- Paid sick days and personal days
- Paid Time Off for volunteering
- Employee education recognition program
- Employee referral bonus program
- LifeWorks Employee Assistance Program
- Matching Gift Program
We value inclusion and diversity
Inclusion and diversity (I&D) are fundamental to our business and are woven into the fabric of our organization. For over 95 years, GGB - Global has demonstrated a commitment to sustainability and supporting the communities in which we operate.
We celebrate our employees' diverse identities, experiences, and talents, which enables us to better serve our clients and communities. We view inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we embody The GGB - Global Way.
We are an equal opportunity employer that values diversity in the workplace and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.
GGB - Global believes that all individuals are entitled to equal employment opportunities and prohibits any form of discrimination by its managers, employees, vendors, or clients based on protected characteristics as defined by applicable laws.
Equal employment opportunity will be upheld in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Furthermore, GGB - Global will make reasonable accommodations for known physical or mental limitations of otherwise qualified individuals with disabilities, unless such accommodations would impose an undue hardship on our operations.
