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Accident Benefits Insurance Administrator
2 months ago
Xpera is seeking a highly skilled and detail-oriented Accident Benefits Insurance Administrator to join our team. As a key member of our insurance claims team, you will play a critical role in supporting our adjusters and branch office staff.
Key Responsibilities- Provide exceptional customer service to clients and insured parties
- Set up and prepare new claims assignments for internal adjusters, adhering to predetermined KPIs and client guidelines
- Manage and maintain accurate and up-to-date information within our internal claims management software
- Communicate effectively with clients, claimants, and other stakeholders via phone, email, and written correspondence
- Process client invoicing and prepare files for closure
- Perform administrative tasks to support the district/branch manager, assistant branch manager, and property supervisor as needed
- Coordinate appointments and handle incoming/outgoing phone inquiries in a timely and professional manner
- Post-secondary diploma in Office Administration or equivalent
- Ability to qualify for an Adjuster's license
- Proficient in Microsoft Office Products (Outlook, Word, Excel, OneDrive)
- Previous experience in a dynamic team environment, preferably in the insurance industry
- Excellent communication and organizational skills, with the ability to prioritize tasks and manage time effectively
- Ability to maintain confidentiality and handle sensitive information with discretion
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive compensation package
- A comprehensive benefits program
