Technical Support Specialist
1 week ago
About Hartmann Controls
Hartmann Controls is a leading Canadian manufacturer of Enterprise Web and IP-based access control solutions, sold worldwide. We pride ourselves on providing our customers with innovative solutions and world-class after-sales support.
Job Overview
We are seeking a full-time Technical Support Specialist to provide pre and post-sales support to our worldwide dealer network. The successful candidate will work Monday to Friday, but may be required to provide support after hours or attend trade shows.
Key Responsibilities
- Provide after-sales support and assist in troubleshooting Hartmann Controls products with new and existing dealers over the phone.
- Provide technical sales support, assisting in specifications, system design, and component selection.
- Assist the development team with testing and quality assurance of new and existing products.
- Assist with documentation or instructional videos for Hartmann Controls products.
Requirements
- Excellent verbal and written communication skills.
- Must have a willingness to learn, as this is a highly technical and constantly evolving company. We are willing to invest time in training candidates with a desire to learn.
- Must possess strong analytical and problem-solving skills.
- Must have a positive attitude, the ability to multi-task, and work well in a team environment.
- Must have experience troubleshooting and diagnosing software and networking issues within Microsoft Windows (Win 7+, Windows Server and operating systems an asset).
- Must be a graduate of either a Networking or a Programming Course at the college level or equivalent. Any additional accreditations A+, MCSE, Network+ will also be beneficial.
- Experience with troubleshooting, planning, and deploying IP-based networks is a major asset.
- Travel may be required within Canada, and depending on the candidate, out-of-country travel may be required as well; thus, a valid passport may be required. Preference will be given to local candidates.
What We Offer
- Competitive starting salaries.
- Permanent full-time Monday to Friday position.
- Excellent possibilities for growth. We promote from within.
- Tight-knit team environment.
Job Type
Full-time, Permanent
Work Schedule
Monday to Friday
Ability to Commute/Relocate
Barrie, ON: reliably commute or plan to relocate before starting work
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