Student Engagement Coordinator

4 weeks ago

Vancouver, British Columbia, Canada BrainStation Full time

Overview of the Position

The Student Engagement Coordinator plays a pivotal role in ensuring an outstanding and cohesive experience for our learners. Daily interactions with students and educators are integral as they navigate their professional development in digital skills training. Your primary focus is to assist them throughout this journey, guaranteeing top-notch customer service and support during their BrainStation experience.

Key Responsibilities

  • Serve as the main contact for inquiries from students and educators
  • Collaborate with the Experience lead to implement the most effective student experience for BrainStation participants, alumni, and educators
  • Monitor and analyze student data and feedback to evaluate program effectiveness and alumni success
  • Manage student onboarding and course readiness to facilitate a seamless transition to Educators for course execution
  • Engage industry professionals as educators, guest speakers, and mentors for BrainStation bootcamps and courses
  • Work in tandem with our global Experience Team to create and execute strategies aimed at expanding our network of industry connections
  • Identify and recommend enhancements to the student experience and course delivery process with a focus on continuous improvement
  • Coordinate with the campus operations team to ensure an optimal student experience, both in-person and online
  • Stay informed on industry trends to establish yourself as a subject matter expert in technology
  • Actively participate in the tech community and contribute to building the BrainStation brand

Qualifications

  • Bachelor's degree or equivalent professional experience
  • Over 5 years of experience in a customer-facing role, ideally in business development, recruitment, or growth marketing
  • Excellent verbal and written communication skills; adept at outreach and developing prospect lists
  • Strong understanding of career pathways within the technology sector is highly advantageous
  • Familiarity with CRM and sales tools is beneficial
  • Exceptional attention to detail
  • Commitment to delivering outstanding customer service
  • Willingness to assist in various areas of the organization as needed

Benefits and Perks

  • Comprehensive Health & Wellness Benefits Package
  • Retirement Planning Options
  • Parental Leave Program
  • New Device Allowance
  • Social Events, Outings & Retreats
  • Culture of Continuous Learning & Development
  • Flexible Working Hours
  • Work from Home Flexibility

About BrainStation

Founded in 2012, BrainStation is recognized as the global leader in digital skills training and workforce transformation. We have partnered with digital leaders from the most innovative companies worldwide, creating cutting-edge, real-world digital education that has empowered over 100,000 professionals.

Commitment to Diversity

BrainStation is dedicated to fostering a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please inform us so we can provide appropriate accommodations.

Compensation

The estimated salary for this position ranges from $60,000 to $75,000, subject to variation based on the applicant's education, experience, skills, abilities, and alignment with market data.

While we appreciate all applications, only candidates selected for an interview will be contacted.

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