Bilingual Customer Support Specialist

1 month ago


Markham, Ontario, Canada Hyundai Full time

Hyundai Auto Canada Corp. stands as a prominent player in the automotive sector, with its headquarters located in Markham, Ontario, and is a subsidiary of Hyundai Motor Company from Korea. Renowned for its dedication to providing high-quality products and outstanding customer service, Hyundai has secured its position as one of the leading automotive brands in Canada since its market entry.

Job Title: Customer Support Specialist

Company: Hyundai Auto Canada Corp.

Location: Markham, ON

Position Overview:

This role, situated at our Markham office, involves delivering superior customer support to both internal and external stakeholders through various communication methods.

Primary Responsibilities:
  • Address and document customer inquiries across the nation within designated timeframes
  • Evaluate and respond to requests in accordance with existing policies and procedures
  • Work collaboratively with internal and external teams to resolve complex cases
  • Perform administrative duties such as data entry and manage time-sensitive projects
  • Assist in decision-making on goodwill cases within established parameters
  • Identify patterns to improve the overall customer experience
Qualifications:
  • 2-5 years of relevant experience in a comparable position
  • Completion of secondary school diploma along with relevant post-secondary education or equivalent
Skills and Expertise:
  • Exceptional communication abilities in both English and French
  • Proficiency in MS Office applications, especially PowerPoint and Excel
Why Consider Joining Us?

Hyundai Auto Canada Corp. prides itself on its award-winning culture and commitment to diversity, inclusion, and employee well-being. We provide a comprehensive benefits package, a nurturing work environment, and avenues for professional advancement and development.



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