Bilingual Customer Support Specialist
1 month ago
Hyundai Auto Canada Corp. stands as a prominent player in the automotive sector, with its headquarters located in Markham, Ontario, and is a subsidiary of Hyundai Motor Company from Korea. Renowned for its dedication to providing high-quality products and outstanding customer service, Hyundai has secured its position as one of the leading automotive brands in Canada since its market entry.
Job Title: Customer Support SpecialistCompany: Hyundai Auto Canada Corp.
Location: Markham, ON
Position Overview:
This role, situated at our Markham office, involves delivering superior customer support to both internal and external stakeholders through various communication methods.
Primary Responsibilities:- Address and document customer inquiries across the nation within designated timeframes
- Evaluate and respond to requests in accordance with existing policies and procedures
- Work collaboratively with internal and external teams to resolve complex cases
- Perform administrative duties such as data entry and manage time-sensitive projects
- Assist in decision-making on goodwill cases within established parameters
- Identify patterns to improve the overall customer experience
- 2-5 years of relevant experience in a comparable position
- Completion of secondary school diploma along with relevant post-secondary education or equivalent
- Exceptional communication abilities in both English and French
- Proficiency in MS Office applications, especially PowerPoint and Excel
Hyundai Auto Canada Corp. prides itself on its award-winning culture and commitment to diversity, inclusion, and employee well-being. We provide a comprehensive benefits package, a nurturing work environment, and avenues for professional advancement and development.
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