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Bilingual Customer Support Specialist

3 months ago

Markham, Ontario, Canada Hyundai Full time

Hyundai Auto Canada Corp. stands as a prominent player in the automotive sector, with its headquarters located in Markham, Ontario, and is a subsidiary of Hyundai Motor Company from Korea. Renowned for its dedication to providing high-quality products and outstanding customer service, Hyundai has secured its position as one of the leading automotive brands in Canada since its market entry.

Job Title: Customer Support Specialist

Company: Hyundai Auto Canada Corp.

Location: Markham, ON

Position Overview:

This role, situated at our Markham office, necessitates the delivery of superior customer support to both internal and external stakeholders through various communication methods.

Core Responsibilities:
  • Address and document customer inquiries across the nation within designated timeframes
  • Evaluate and respond to requests in accordance with existing policies and procedures
  • Engage with internal and external entities for the resolution of complex cases
  • Perform administrative duties such as data entry and time-sensitive assignments
  • Assist in decision-making regarding goodwill cases within established parameters
  • Recognize trends to improve the overall customer experience
Qualifications:
  • 2-5 years of pertinent experience in a comparable position
  • Completion of secondary school and relevant post-secondary education or equivalent
Skills and Expertise:
  • Exceptional communication abilities in both English and French
  • Proficiency in MS Office applications, especially PowerPoint and Excel
Why Consider Joining Us?

Our award-winning culture, along with our commitment to diversity, inclusion, and employee well-being, positions Hyundai Auto Canada Corp. as an excellent workplace. We provide a comprehensive benefits package, a nurturing work environment, and avenues for professional advancement and development.