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Bilingual Hybrid Customer Support Specialist
3 months ago
Bilingual Hybrid Business Processing Representative
Job Overview:
This position is a hybrid role that combines remote work with on-site responsibilities, tailored to meet the operational needs of the business.
The representative will deliver administrative assistance for Account Services and Customer Service, focusing on the efficient handling of customer and dealer inquiries through various communication channels.
Key Responsibilities:
- Manage and distribute departmental emails and faxes;
- Process incoming and outgoing correspondence, including the management of returned mail and courier documents;
- Address customer cases and inquiries through internal systems, responding to communications via phone, email, and mail.
Qualifications:
- Completion of a post-secondary diploma or degree, or equivalent professional experience (minimum 2 years);
- Bilingual proficiency in French and English is essential;
- Ability to work independently with a keen attention to detail;
- Strong verbal and written communication skills;
- Excellent problem-solving and organizational abilities;
- Proficient in Microsoft Office Suite (Excel, Word);
- Ability to foster positive working relationships with internal teams and external partners;
- Appreciation for a collaborative team-oriented management style.
Honda Canada Inc. is dedicated to providing accommodations in its recruitment processes for applicants with disabilities, upon request. The accommodations will be tailored to meet the applicant's accessibility needs.
