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Customer Support Specialist

2 months ago

Markham, Ontario, Canada Jonas Software UK Full time

Job Summary:

We are seeking a highly skilled and dedicated Customer Support Specialist to join our team at Jonas Software UK. As a key member of our Web Support Team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and other communication channels.
  • Listen and respond to client inquiries, resolving issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer experience.
  • Stay up-to-date with product knowledge and technical skills to provide accurate and helpful support.
  • Participate in ongoing training and development to enhance technical expertise and customer service skills.
  • Work closely with the Web Support Team to ensure seamless communication and efficient issue resolution.

Requirements:

  • 2-3 years of customer service experience, preferably in a technical support role.
  • High school diploma or equivalent required; some college or degree preferred.
  • Experience with HTML and Content Management Systems (CMS) is an asset.
  • Previous experience in mobile application support is essential.
  • Working knowledge of web reservation or online ordering applications is required.
  • Windows, iOS, and Android troubleshooting experience is essential.
  • Strong PC and system navigation skills, specifically in a Windows-based environment.
  • Excellent organizational, time management, and customer service skills.
  • Ability to work independently and as part of a team.
  • Good communication and interpersonal skills.

About Jonas Software UK:

Jonas Software UK is a leading provider of enterprise management software solutions to various industries. We are committed to delivering exceptional customer service and support to our clients. As a valued member of our team, you will have the opportunity to work with a talented group of professionals and contribute to the success of our organization.