Director of Retail Operations

3 weeks ago

Markham, Ontario, Canada Levi Strauss Full time
Job Description

Levi Strauss & Co. is seeking a highly skilled and experienced professional to fill the role of Director of Retail Operations in our Canada market. This is a key leadership position that will be responsible for driving the strategic imperative, growth, and expansion of Retail O&O stores and Franchise Partners' Stores in Canada.

Key Responsibilities
  • Define and execute the Canada DTC stores strategy, delivering AFP, KPIs, and qualitative targets.
  • Manage Franchise partner growth plans in line with DTC strategy, leading the Franchise channel to success and supporting wider Canada commercial priorities.
  • Establish Real Estate priorities in line with expansion strategy, working closely with Cluster Real Estate team in execution.
  • Drive operational excellence by partnering with Retail Operations teams, leading with agility and executional excellence.
  • Develop and execute strong talent management and retention programs, advocating for DE&I.
  • Collaborate with Retail Operations to optimize process improvements across product flow, supply management, and budgeting.
  • Oversee back-of-house processes, logistics, deliveries, transportation, and allocation.
  • Ensure proper control of company assets and merchandise through Inventory reconciliation, effective administration of loss prevention, safety, and security programs.
Requirements
  • 8-10 years of experience in retail/direct-to-consumer experience, ideally within the Canada market, with a focus on people leadership, consumer-centricity, and in-store operations in a multi-store environment.
  • Strong and inspiring people leader, with experience of elevating capabilities, improving engagement, and establishing a clear approach to talent management.
  • Motivated self-starter with a bias to action, understanding of and experience with delivering objectives in fast-paced, high-growth environments.
  • Ability to partner with others, including the Director of Omnichannel Operations, and drive end-to-end process management.
  • Proficiency in MS Office (Word, Excel, PowerPoint).
What We Offer

Levi Strauss & Co. offers a dynamic and inclusive work environment, with opportunities for professional growth and development. We are committed to diversity, equity, and inclusion, and strive to create a workplace that reflects the diversity of our customers and communities.

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