Director of Retail Stores Canada

2 months ago

Markham, Ontario, Canada Levi Strauss & Co Full time
Job Title: Director of Retail Stores, Canada

Job Summary:

We are seeking a highly experienced and skilled Director of Retail Stores to lead our retail operations in Canada. As a key member of our leadership team, you will be responsible for driving the strategic imperative, growth, and expansion of our retail stores in Canada, delivering AFP and commercial KPI targets.

Key Responsibilities:

  • Define and execute the Canada DTC stores strategy and execution, delivering AFP, KPIs, and qualitative targets.
  • Manage franchise partner growth plans in line with DTC strategy, leading the franchise channel to success and supporting wider Canada commercial priorities.
  • Establish and maintain strong relationships with brokers and landlords, driving a strong network across the market.
  • Lead a team of District Managers, Area Managers, and Specialists, fostering a culture of consumer centricity, inclusion, high performance, brand elevation, and operational excellence.
  • Develop and execute operational plans for all retail store initiatives, including process improvements, policy & governance, product flow, peak season planning, labor management, workflow management, and other health and safety contingencies.
  • Drive 4W operating expense efficiency targets in line with AFP.
  • Mobilize our retail stores to support and execute the activation of omnichannel programs, including CRM, loyalty programs, BOPIS, Click & Collect, gift cards, ship-from-store, associate-order-in-store, buy-online-pick-up-in-store, and hassle-free returns.
  • Collaborate with Global DTC and cluster teams to develop training content and effective communication platforms with stores.
  • Partner with Global DTC teams to provide thought leadership on key strategic projects, including Next Gen/store of the future, Tailor Shop experience, and flagship store concepts.

Requirements:

  • 8-10 years of experience in retail/direct-to-consumer experience, ideally within the Canada market, with a focus on people leadership, consumer-centricity, and in-store operations in a multi-store environment.
  • Strong and inspiring people leader, with experience elevating capabilities, improving engagement, and establishing a clear approach to talent management.
  • Motivated self-starter with a bias to action, understanding of, and experience with delivering objectives in fast-paced, high-growth environments.
  • Experience managing diverse and complex teams in matrixed environments, with the ability to partner internally and externally, influence, collaborate, align, and execute on projects and deliver business benefits.
  • Strong connection to the marketplace and consumer dynamics, with the ability to translate that into commercial opportunities.
  • Solid knowledge of Real Estate in Canada, including landlord and broker networks, ways of working, and NSO requirements.
  • Demonstrated ability to achieve business deliverables, including commercial KPIs, customer satisfaction metrics, staffing models, incentive plans, and marketing plans.
  • Ability to partner with others, including the Director of Omnichannel Operations, and drive end-to-end processes.
  • Strong skills and attention to detail, with the ability to manage complex operations and analytics.
  • Self-motivated and inspiring to others, with a collaborative working style.
  • Comfort around higher management, gaining steerco alignment on key initiatives.
  • Ability to work well with a variety of levels and functions within the organization.
  • Proficiency in MS Office (Word, Excel, PowerPoint).

Location: Markham, ON, CAN

Full-time/Part-time: Full-time

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