Director of Retail Operations

1 month ago

Markham, Ontario, Canada Levi Strauss Full time
Job Description

Levi Strauss & Co. is seeking a highly skilled and experienced professional to fill the role of Director, Commercial Asset Management. This position will be responsible for leading the Retail District Management and Franchise Specialist teams to drive the strategic imperative, growth, and expansion of Retail O&O stores (Mainline and Outlet) and Franchise Partners' Stores in Canada.

Key Responsibilities
  • Define Canada DTC stores strategy and execution, delivering AFP, KPIs, and qualitative targets.
  • Franchise partner management, growth plan in line with DTC strategy, leading the Franchise channel to success, supporting wider Canada commercial priorities.
  • Real Estate in-market point person for brokers and landlords.
  • Strong, visible, values-driven leadership for Retail in Canada, talent management, and engagement across Retail corporate and store teams.
  • Define and elevate capabilities across the retail store and field teams.
  • Work closely with finance partners to devise and define staff incentives, driving towards delivering AFP and aligning with Canada priorities.
  • Monitor trends, consumer needs/behavior, and identify gaps in assortment needs, working closely with Canada Merchant and Planning teams to fill gaps.
  • Develop retail communications approach to ensure all retail teams and cross-functional partners are informed and inspired around strategic plans for Canada retail stores.
  • Labor management (forecasting, reporting), workload management, and workforce scheduling.
  • Own development and execution of diverse portfolios of Retail Operations initiatives, including defining scope, managing timelines, leading coordination of cross-functional efforts, and ensuring leadership alignment.
  • Ensure successful execution of all omnichannel initiatives in O&O stores.
  • Successful delivery of systems implementations, including Xstore upgrades, RFID, and replenishment app updates, SAP updates, and all in-store apps, tools, and systems.
  • Collaborate with Retail Operations to optimize process improvements across product flow, supply management, and budgeting and inventory control/RFID.
  • Oversee back-of-house processes, logistics, deliveries, transportation, and allocation.
  • Responsible for budget control, ensuring execution of all invoice processing of operation opex line items.
  • Ensure proper control of company assets and merchandise through Inventory reconciliation, effective administration of loss prevention, safety, and security programs.
  • Collaborate effectively with Canada team and San Francisco-based support departments in merchandising, planning, distribution/allocation for Canada stores.
  • Collaborate with brand environment to ensure brand standards are understood and well executed.
  • Collaborate with Global DTC and cluster teams to develop Training content and effective communication platform with stores.
  • Partner with global DTC teams to provide thought leadership on key strategic projects, including Next Gen/store of the future, Tailor Shop experience, and flagship store concepts.
Requirements
  • Eight to ten years in retail/direct-to-consumer experience, ideally within the Canada market, with focus on people leadership, consumer-centricity, and in-store operations in a multi-store environment.
  • Strong and inspiring people leader, with experience of elevating capabilities, improving engagement, and establishing a clear approach to talent management.
  • Motivated self-starter with bias to action, understanding of and experience with delivering objectives in fast-paced, high-growth environments.
  • Experience managing diverse and complex teams in matrixed environments, ability to partner internally and externally, influence, collaborate, align, and execute on projects, and deliver business benefits.
  • Strong connection to marketplace and consumer dynamics, and able to translate that into commercial opportunities.
  • Customer focus – on the pulse of the consumer, with strong understanding of internal and external customers.
  • Solid knowledge of Real Estate in Canada – landlord and broker network, ways of working, NSO requirements.
  • Demonstrated ability to achieve business deliverables, including commercial KPIs, customer satisfaction metrics, staffing models, incentive plans, and marketing plans.
  • Ability to partner with others, Director of Omnichannel Operations is a critical partnership where relationship must be in lock step.
  • Ability to coach and develop a team of high performers.
  • Strong skills and attention to details.
  • Ability to manage complex operations and analytics, and drive end-to-end process.
  • Solid knowledge of financial drivers.
  • Self-motivated and inspiring to others, with collaborative working style.
  • Comfort around higher management, gaining steerco alignment on key initiatives.
  • Ability to work well with a variety of levels and functions within the organization.
  • Proficiency in MS Office (Word, Excel, PowerPoint).

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