Oliver Peoples Retail Consultant

4 weeks ago

Montreal, Quebec, Canada EssilorLuxottica Group Full time

Position: Full-Time
Compensation Package: Benefits and Incentives

Founded in 1987, Oliver Peoples has established itself with a commitment to exceptional quality, a unique culture inspired by California, and an unwavering dedication to customer service. These foundational principles continue to guide the brand today.

As a proud member of Luxottica, a leader in the eyewear sector, Oliver Peoples aims to be recognized as the most prestigious and culturally significant eyewear brand globally.

We prioritize excellence in service; our knowledgeable stylists and opticians are dedicated to helping customers find their ideal eyewear.

GENERAL FUNCTION

The Retail Consultant will play a crucial role in delivering outstanding customer service, fostering strong client relationships, and meeting sales objectives. As a consultant, you will be expected to have comprehensive knowledge of our product offerings, including the latest trends and styles, to provide tailored recommendations to our clientele.

KEY RESPONSIBILITIES

  • Deliver exceptional customer service to all clients, ensuring their needs are addressed and their shopping experience is unforgettable.
  • Remain informed about industry trends and product knowledge, participating in training sessions and workshops as necessary.
  • Exhibit thorough understanding of the brand, including warranties and optical enhancements available to customers.
  • Develop and maintain relationships with clients, ensuring their needs are met both in-store and through follow-up communication.
  • Consistently achieve and surpass daily, weekly, and monthly sales goals through effective upselling and cross-selling techniques.
  • Assist with minor adjustments and repairs as needed.
  • Maintain a tidy, organized, and visually appealing store environment in both sales and back-of-house areas.
  • Provide omnichannel support to ensure a seamless customer service experience across all platforms, including online and in-store services.
  • Understand and comply with all brand policies and procedures.
  • Perform additional duties as assigned by management.

BASIC QUALIFICATIONS

  • High school diploma or equivalent.
  • 2+ years of experience in retail sales, preferably within the eyewear or luxury retail sectors.
  • Excellent communication and interpersonal skills, with the ability to cultivate strong client relationships.
  • Dependable and punctual; reliability is essential.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
  • Proven track record of meeting sales targets and exceeding customer expectations.
  • A collaborative team player who is adaptable, supportive, respectful, and open to feedback.
  • A natural problem-solver and analytical thinker, capable of identifying issues, evaluating solutions, and implementing effective strategies to overcome challenges.
  • Ability to stand for extended periods and lift up to 25 pounds.

PREFERRED QUALIFICATIONS

  • Experience with POS systems.
  • Background in luxury sales or the eyewear industry.

Compensation is determined by various factors, including geographic location, experience, qualifications, skills, and local minimum wage requirements. Additionally, a competitive bonus and/or commission plan may be offered, complementing a comprehensive total rewards package. Benefits may include healthcare, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.

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