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Oliver Peoples Retail Consultant
3 months ago
Position: Full-Time
Compensation Package: Benefits and Incentives
Founded in 1987, Oliver Peoples has established itself with a commitment to exceptional quality, a unique culture inspired by California, and an unwavering dedication to customer service. These foundational principles continue to guide the brand today.
As a proud member of Luxottica, a leader in the eyewear sector, Oliver Peoples aims to be recognized as the most prestigious and culturally significant eyewear brand globally.
Our focus is on delivering outstanding service; our team of stylists and opticians is dedicated to helping customers find their ideal eyewear.
GENERAL FUNCTION
The Retail Consultant will play a crucial role in delivering exceptional customer experiences, fostering strong client relationships, and meeting sales objectives. As a key team member, you will be expected to have comprehensive knowledge of our product offerings, including the latest styles and trends, to provide tailored recommendations to our clientele.
PRIMARY RESPONSIBILITIES
- Deliver exceptional customer service to all clients, ensuring their needs are met and their shopping experience is unforgettable.
- Remain informed about industry trends and product knowledge, participating in training sessions and workshops as necessary.
- Exhibit thorough understanding of the brand, including warranties and optical features available to customers.
- Develop and maintain strong relationships with clients, ensuring their needs are addressed both in-store and through follow-up communications.
- Consistently achieve and surpass daily, weekly, and monthly sales goals through effective upselling and cross-selling techniques.
- Assist with minor adjustments and repairs as needed.
- Maintain a clean, organized, and visually appealing store environment in both sales and back-of-house areas.
- Provide omnichannel support to ensure a seamless customer service experience across all platforms.
- Understand and comply with all brand policies and procedures.
- Perform additional duties as assigned by management.
BASIC QUALIFICATIONS
- High school diploma or equivalent.
- Minimum of 2 years of experience in retail sales, preferably within the eyewear or luxury retail sectors.
- Strong communication and interpersonal skills, with the ability to cultivate strong client relationships.
- Dependable and punctual; reliability is essential.
- Flexibility to work varied hours, including evenings, weekends, and holidays.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
- Proven track record of meeting sales targets and exceeding customer expectations.
- A collaborative team player who is adaptable, supportive, respectful, and open to feedback.
- A natural problem-solver and analytical thinker, capable of identifying issues, evaluating solutions, and implementing effective strategies to overcome challenges.
- Ability to stand for extended periods and lift up to 25 pounds.
PREFERRED QUALIFICATIONS
- Experience with POS systems.
- Background in luxury sales or the eyewear industry.
Compensation is determined by various factors, including geographic location, experience, qualifications, skills, and local minimum wage laws. Additionally, a competitive bonus and/or commission plan may be offered, complementing a comprehensive total rewards package. Benefits may include healthcare, retirement savings, paid time off, and various employee discounts.
EssilorLuxottica is committed to providing reasonable accommodations to individuals with disabilities who require assistance in the application and hiring process. We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, or any other characteristics protected by law.
