Client Relations Specialist
4 weeks ago
The role of a Customer Service Clerk at N.L. Poulin Limited involves providing exceptional support to our clientele, ensuring their needs are met with professionalism and efficiency.
Educational Requirements- Completion of secondary school diploma or equivalent experience is required.
- Located in an urban setting.
- Engaged in the private sector.
- Resolve customer complaints and inquiries with care.
- Provide detailed information regarding services and pricing.
- Process refunds and credits as necessary.
- Issue receipts and maintain accurate records.
- Gather and analyze client feedback to enhance service delivery.
- Perform general administrative tasks.
- Log and manage customer complaints effectively.
- Handle payment transactions.
- Promote and sell merchandise.
- Familiarity with internet applications.
- Proficient in MS Excel, MS Outlook, MS Windows, and MS Word.
- Must possess strong attention to detail.
- Ability to thrive in a fast-paced environment.
- Capable of working under pressure.
- Comfortable with repetitive tasks.
- Previous experience in a similar role is considered an asset.
- Comprehensive dental plan.
- Disability coverage.
- Health care plan.
- Paramedical services coverage.
- Group insurance options.
- Life insurance coverage.
- Pension plan participation.
- Registered Retirement Savings Plan (RRSP) availability.
- Access to long-term care insurance.
- Deferred Profit Sharing Plan (DPSP).
- Other benefits may apply.
- Type of employment: Permanent.
- Working language: English.
- Hours of work: 40 hours per week.
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