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Psychiatry Clinic Patient Services Clerk

2 months ago


Vancouver, British Columbia, Canada PHSA Full time

Position: Admitting and Administrative Clerk, Psychiatry Clinic

Organization: BC Children's and Women's Hospital & Health Centre

Location: Vancouver, BC

Key Responsibilities:

  • Coordinate and manage patient scheduling, including appointments for urgent assessments and complex interdisciplinary consultations, ensuring all arrangements meet patient and departmental needs.
  • Register patients upon their arrival, ensuring accurate completion of demographic information and follow-up with relevant parties as needed.
  • Notify healthcare professionals of patient arrivals promptly.
  • Handle referral processes, which involve gathering necessary information, performing data entry, and managing patient documentation.
  • Maintain comprehensive records through data entry, information collation, and management of patient statistics.
  • Collaborate with team members to ensure effective communication and follow-up.
  • Prepare and distribute various documents, including correspondence, reports, and meeting minutes, utilizing word processing and spreadsheet software.
  • Perform receptionist duties, including answering phone calls, responding to inquiries, and assisting patients and families with their needs.

Qualifications:

  • Completion of Grade 12.
  • A minimum of two years of relevant experience or an equivalent combination of education and training.

Skills and Abilities:

  • Typing proficiency of 45 words per minute.
  • Knowledge of medical terminology.
  • Effective verbal and written communication skills.
  • Strong interpersonal skills.
  • Excellent organizational abilities.
  • Commitment to understanding and adhering to legislative obligations and provincial commitments regarding Indigenous Peoples.
  • Dedication to fostering meaningful reconciliation in healthcare settings.
  • Knowledge of the socio-political context affecting Indigenous communities and familiarity with anti-racism initiatives.

What We Offer:

At PHSA, we prioritize the well-being of our employees, recognizing that their contributions are vital to providing exceptional patient care. We offer:

  • Opportunities for professional growth and development through extensive training programs.
  • A comprehensive benefits package, including a pension plan and wellness resources.
  • Generous vacation entitlements and annual statutory holidays.
  • Flexible work options to support work-life balance.
  • Access to a discount program offering various local and national deals.

About Us:

BC Children's and Women's Hospital & Health Centre is dedicated to providing specialized care for children, youth, and women. We strive to create an inclusive environment that values diversity and promotes equitable healthcare for all.

We encourage all qualified individuals to apply, particularly those who identify as Indigenous, as we aim to address barriers in healthcare employment.