Desktop Support Specialist

2 months ago

Toronto, Ontario, Canada CB Canada Full time
{"Job Title": "Desktop Technician", "Job Description": "Job Summary

CB Canada is seeking a skilled Desktop Technician to join our team. As a Desktop Technician, you will provide technical support and assistance to our clients in a fast-paced, high-demand office environment.

Key Responsibilities
  • Provide technical assistance to clients, including troubleshooting and resolving technical issues related to Windows 10 Operating System for PCs & Macintosh iOS/macOS.
  • Work closely with Community Leads to provide end-level support for the citizen group based in the ecosystem.
  • Act as the single point of contact for all technology-related issues and provide supervised systems-level support for production endpoint systems and development systems.
  • Manage customer issues, resolving them directly or engaging internal resources to do so.
  • Collaborate with members of the team to find innovative solutions and share information.
Requirements
  • 3-5 years of experience in a desktop technician role or similar position in a medium to large corporate environment.
  • 3+ years of hands-on working experience in utilizing problem-solving & decision-making skills to provide both technical support and customer service.
  • 2+ years of hands-on technical working experience in resolving technical issues related to Windows 10 Operating System for PCs & Macintosh iOS/macOS.
  • Ability to demonstrate technical working knowledge on all aspects of end-user computing, to deal with complex technical issues.
  • Working knowledge in the use and support of Office 365 (i.e., Microsoft Outlook/Teams/SharePoint/Excel).
  • Possess excellent organizational skills to manage multiple complex initiatives.
  • Excellent verbal and written communication skills.
  • Excellent and proven customer service focus record.
  • Able to work with minimum supervision and in collaboration with a large team.
  • Strong relationship and people-oriented skills.
  • Post-secondary degree in computer science or in a relevant field of study.
Preferred Qualifications
  • Previous Banking/FI Experience an asset.
Work Environment

Toronto, ON – Work Onsite.

ASAP – 12 months to start.

"}

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