Claims Customer Support Specialist

4 weeks ago

St John's, Newfoundland and Labrador, Canada Intact Financial Corporation Full time

About Us

At Intact Financial Corporation, our workforce is essential to our mission: to assist individuals, businesses, and communities thrive during prosperous times and remain resilient during challenges. We are dedicated to fostering a supportive environment where our employees can flourish alongside a diverse group of professionals.

Role Overview

We are currently seeking a Claims Customer Support Specialist to enhance our dynamic team.

Key Responsibilities:

  • Serve as a knowledgeable resource on our policies, products, services, and initiatives.
  • Handle incoming inquiries and new claims through an inbound call queue, utilizing your expertise and problem-solving abilities to facilitate requests.
  • Document conversations and actions taken on claims with accuracy and clarity.
  • Engage in challenging discussions with empathy and transparency regarding policy, insurance coverage, or operational issues.
  • Meet daily call center performance metrics while managing a high volume of inbound calls.
  • Deliver exceptional customer service, ensuring minimal hold times and precise documentation.
  • Adapt to shifting priorities and time-sensitive tasks effectively.
  • Participate in additional responsibilities as required in this fast-paced environment.

Qualifications:

  • Experience in customer service and sales is preferred.
  • Background in insurance is advantageous.
  • Must be self-driven, resourceful, and resilient in overcoming various challenges.
  • Possess strong organizational skills, a results-oriented mindset, and the ability to think quickly in a dynamic setting.
  • Excellent listening and communication skills to build strong working relationships.
  • No prior Canadian work experience is necessary, but eligibility to work in Canada is required.
  • Bilingualism in English and French is a significant asset, though not mandatory.

What We Offer:

As a permanent member of our organization, you will be empowered to excel in your role. Here are some benefits you can expect:

  • A financial rewards program recognizing your achievements.
  • An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
  • An extensive flexible pension and benefits package, including access to virtual healthcare.
  • Flexible work arrangements to support work-life balance.
  • Opportunity to purchase up to five additional days off each year.
  • An annual wellness account promoting an active and healthy lifestyle.
  • Access to resources supporting physical and mental well-being, embracing change, and connecting with colleagues.
  • A vibrant workplace learning ecosystem featuring learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks for education, inspiration, and development opportunities.
  • Supportive leaders and colleagues dedicated to your growth.
  • A Community Impact program that allows you to contribute uniquely to your community.

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