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Position Overview
At Intact Financial Corporation, our workforce is integral to our mission: to assist individuals, businesses, and communities thrive during prosperous times and remain resilient during challenges. You will be part of a dedicated team of professionals committed to this purpose.
Role Responsibilities:
- Serve as a knowledgeable resource on our policies, products, services, and initiatives.
- Handle incoming inquiries and new claims calls, utilizing your expertise and problem-solving abilities to facilitate requests.
- Maintain accurate and comprehensive documentation of conversations and actions taken regarding claims.
- Approach challenging discussions with empathy and clarity, particularly concerning policy details, insurance coverage, or operational issues.
- Meet daily call center performance metrics while managing a high volume of inbound calls.
- Deliver exceptional customer service, ensuring minimal hold times and clear documentation.
- Adapt to shifting priorities and time-sensitive tasks effectively.
- Be prepared for additional responsibilities as needed in a dynamic environment.
Qualifications:
- Prior experience in customer service and sales is preferred.
- Experience in the insurance sector is an advantage.
- Self-driven, resourceful, and resilient in overcoming various challenges.
- Strong organizational skills and a results-oriented mindset are essential.
- Excellent listening and communication skills, fostering positive working relationships.
- No Canadian work experience is necessary, but eligibility to work in Canada is required.
- Bilingualism in English and French is a strong asset, though not mandatory.
What We Offer:
As a permanent member of our organization, you will be empowered to excel in your role. Here are some benefits you can expect:
- A rewards program that acknowledges your achievements.
- An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
- A comprehensive pension and benefits package, including access to virtual healthcare.
- Flexible work arrangements to suit your lifestyle.
- Opportunities to purchase additional days off each year.
- An annual wellness account to promote a healthy lifestyle.
- Resources to support both physical and mental well-being, fostering connections with colleagues.
- A vibrant learning environment with various educational resources and programs.
- Inclusive networks led by employees to inspire and provide development opportunities.
- Supportive leadership and colleagues who encourage your growth.
- A Community Impact program that aligns with your values and contributions.
