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Claims Customer Support Specialist

3 months ago

St John's, Newfoundland and Labrador, Canada Intact Financial Corporation Full time

Overview

At Intact Financial Corporation, our workforce is essential to our mission: assisting individuals, enterprises, and communities to thrive during prosperous times and remain resilient during challenges. By becoming part of our organization, you will contribute to this mission alongside a dedicated group of professionals.

Empowerment and Growth

We encourage you to develop your skills and advance your career while being appreciated for your unique contributions. Here, diversity is celebrated, and we are committed to providing you with the resources, opportunities, and flexibility needed to achieve your professional aspirations.

Work Environment

Our hybrid work model strikes a balance between remote work and valuable in-person interactions.

Position Summary

We are seeking a Claims Customer Support Specialist to enhance our expanding team.

Key Responsibilities:

  • Serve as a knowledgeable resource on our policies, products, services, and initiatives.
  • Handle incoming inquiries and new claims calls, utilizing your expertise and problem-solving abilities to facilitate requests.
  • Document interactions accurately and clearly to reflect discussions and actions taken regarding claims.
  • Approach challenging conversations with empathy and clarity concerning policy, insurance coverage, or operational issues.
  • Meet daily call center performance metrics while managing a high volume of inbound calls.
  • Deliver exceptional customer service, maintaining minimal hold times and clear documentation.
  • Adapt to changing priorities and time-sensitive tasks while executing multiple responsibilities.
  • Be prepared for additional ad hoc tasks in a dynamic environment.

Qualifications:

  • Experience in customer service and sales is preferred.
  • Background in insurance is advantageous.
  • Self-driven, resourceful, and resilient in overcoming various challenges.
  • Strong organizational skills, results-oriented mindset, and the ability to think quickly in a fast-paced environment.
  • Excellent listening and communication skills, fostering strong professional relationships.
  • No prior Canadian work experience is necessary, but eligibility to work in Canada is required.
  • Bilingualism in English and French is a strong asset, though not mandatory.

Employee Benefits:

As a permanent member of our team, you can expect:

  • A financial rewards program recognizing your achievements.
  • An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
  • An extensive pension and benefits package, including access to virtual healthcare.
  • Flexible work arrangements.
  • The option to purchase up to five additional days off each year.
  • An annual wellness account promoting an active lifestyle.
  • Access to resources supporting physical and mental well-being, fostering connections with colleagues.
  • A dynamic learning environment with various educational resources and programs.
  • Inclusive employee-led networks for education, inspiration, and development opportunities.
  • Supportive leadership and colleagues dedicated to your growth.
  • A Community Impact program that allows you to contribute uniquely to your community.