Restaurant Operations Supervisor

3 weeks ago

Gravenhurst, Ontario, Canada A&W Restaurant Gravenhurst Full time
Position Overview

The Assistant Manager at A&W Restaurant Gravenhurst plays a crucial role in overseeing the daily operations of our dining establishment. This position requires a blend of leadership, organizational skills, and a commitment to providing exceptional customer service.

Key Responsibilities
  • Operational Management: Assess and enhance daily operations to ensure efficiency and quality service.
  • Staff Oversight: Monitor and evaluate staff performance, providing guidance and support as needed.
  • Recruitment: Participate in the hiring process to build a strong team.
  • Scheduling: Create and manage staff work schedules to meet operational needs.
  • Training: Facilitate training programs to develop staff skills and knowledge.
  • Service Implementation: Determine the types of services offered and establish operational procedures accordingly.
  • Performance Reviews: Conduct regular evaluations of staff performance.
  • Inventory Management: Organize and maintain inventory to ensure adequate supplies.
  • Customer Relations: Address and resolve customer complaints or concerns effectively.
  • Service Excellence: Provide outstanding customer service to enhance the dining experience.
Work Environment

This role is set in a fast-paced environment where the ability to work under pressure and meet tight deadlines is essential. The position may involve repetitive tasks.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate.
  • Experience: A minimum of 2 years to less than 3 years in a similar role.
  • Employment Duration: Permanent position.
  • Language: Proficiency in English is required.
  • Work Hours: Full-time position requiring 40 hours per week.
Screening Questions

Candidates should be prepared to discuss their previous experience in the food service industry.

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