Senior Change Management Specialist

3 days ago

Toronto, Ontario, Canada BMO Full time

Job Summary:

The Senior Change Management Specialist will play a key role in supporting the development and implementation of strategic change initiatives aligned to the Treasury and Payments Solutions strategy at BMO. This role will provide change leadership support and collaboration with internal workforce teams to conduct impact analysis, assess change readiness, and ensure successful implementation and adoption of change to deliver a differentiated and effective client service experience.

Key Responsibilities:

  • Act as a change agent liaison aligned with internal workforce teams to facilitate and evaluate the impact of Treasury and Payments Solutions initiatives, define optimal change deliverable tactics, and facilitate the acceptance of initiatives through effective change management practices.
  • Provide thought leadership through assessment of future initiative roadmaps to identify earlier awareness of impacts and opportunities to ensure successful implementation of change.
  • Help identify resourcing impacts and anticipated points of resistance, and create a plan to mitigate challenges.
  • Collaborate and partner with internal client-facing teams to effectively convey the scope of the change and thoroughly understand and assess the impact the change will have on people, processes, and technology, as well as identify any associated risks of the change.

Collaboration and Partnership:

  • Partner with stakeholders and support teams to provide input into change deliverable tasks and assist with the execution of required deliverables.
  • Support the development of change materials, including FAQs, job aids, process flows, and procedures to successfully meet the team's training needs both during the rollout of new initiatives as well as post-implementation, and ensure updated versions are available in a centralized library easily accessible to the team.
  • Ensure that business as usual is maintained during the transition and the changes are effectively integrated into the business.
  • Represent internal workforce teams on project team status and change meetings, as well as part of monthly initiative review meetings.
  • Represent the interests of internal workforce teams when working with technical resources on major improvements.
  • Develop effective relationships with Product, Sales, and other partners to support effective execution of strategic initiatives.

Continuous Improvement and Efficiency Opportunities:

  • Identify gaps in processes, infrastructure, and controls and recommend changes to close gaps or harmonize processes.
  • Identify continuous improvement opportunities to the overall Treasury and Payments Solutions Change Management practice to reflect lessons learned that provides for an improved change process for internal workforce teams.

Qualifications:

  • Typically 7+ years of relevant experience and/or certification in a related field of study or an equivalent combination of education and experience.
  • Project management experience – 6 to 8 years.
  • PROSCI certification.
  • Judgement skills – In-depth.
  • Learning agility – In-depth.
  • Stakeholder management – Expert.
  • Able to navigate challenging situations effectively.
  • Able to apply change management methodologies or approaches.
  • Able to manage change risks, including project interdependencies.
  • Able to resolve issues effectively.
  • Seasoned professional with a combination of education, experience, and industry knowledge.
  • Verbal and written communication skills – In-depth/Expert.
  • Analytical and problem-solving skills – In-depth/Expert.
  • Influence skills – In-depth/Expert.
  • Collaboration and team skills; with a focus on cross-group collaboration – In-depth/Expert.
  • Able to manage ambiguity.
  • Data-driven decision making – In-depth/Expert.

Salary:

$84,000.00 - $156,000.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on the number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

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