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Senior Change Management Specialist

2 months ago

Toronto, Ontario, Canada Sun Life Full time

About the Role

Sun Life is seeking a seasoned Change Management Specialist to join our team. As a key member of our organization, you will play a critical role in ensuring the successful implementation of change initiatives across the company.

Key Responsibilities

  • Develop and execute comprehensive change management plans to support business initiatives, leveraging a structured methodology and tools to drive adoption and minimize resistance.
  • Collaborate with cross-functional teams to identify and assess the impact of change on stakeholders, and develop targeted communications and training strategies to address their needs.
  • Support the development of clear and engaging communications that align with Sun Life's brand guidelines and vision, and are tailored to the needs of various stakeholders.
  • Provide input and content for training requirements, and address field and advisor resistance through proactive monitoring and engagement.
  • Define and measure success metrics to ensure the effectiveness of change activities, and integrate change management into project plans to drive business outcomes.
  • Build strong relationships with key business partners to recommend the right change management approach and tactics to support their objectives.

Requirements

  • Proven experience in change management, with a solid understanding of how people go through change and the ability to look at change through the eyes of multiple stakeholders.
  • Knowledge of change management principles, methodologies, and tools, with a certification or designation such as Prosci.
  • Exceptional communications skills, both written and verbal, with the ability to clearly articulate the change story and messages to various audiences.
  • Experience developing, supporting, and executing change management plans and communication strategies, with a strong track record of driving business outcomes.
  • Comfortable working collaboratively with individuals at all levels of the organization, with a natural inclination for planning strategy and tactics.
  • Familiarity with large-scale organizational change efforts and project management approaches, with a strong problem-solving ability and desire to get to the root cause.
  • Post-secondary education in a related field (business, communications) or equivalent work experience.

What We Offer

  • A collaborative and interactive team environment that values innovation and creativity.
  • Access to short-term assignments or 'Gigs' across the organization to help you develop new skills and connections.
  • Charitable giving through our You Give, We Give program, which allows you to give back to your community and may be matched by the company.
  • Care Days and Sick Days to support your well-being and self-care.