Senior Change Manager

6 days ago

Toronto, Ontario, Canada BMO Full time
Senior Change Manager Senior Change Manager

BMO Financial Group is seeking a seasoned Senior Change Manager to support the development and implementation of strategic change initiatives aligned to the Treasury and Payments Solutions strategy.

Job Summary

The Senior Change Manager will provide change leadership support and collaboration with client-facing internal workforce teams to conduct impact analysis, assess change readiness, and ensure successful implementation and adoption of change to deliver a differentiated and effective client service experience.

Key Responsibilities
  • Change Impact Assessment
    • Act as change agent liaison aligned with client-facing internal workforce teams to facilitate and evaluate impact of TPS initiatives, define optimal change deliverable tactics, and facilitate acceptance of initiatives through effective change management practices.
    • Provide thought leadership through assessment of future initiative roadmaps to identify earlier awareness of impacts and opportunities to ensure successful implementation of change.
    • Help identify resourcing impacts and anticipated points of resistance, and create plan to mitigate challenges.
    • Collaborate and partner with internal client-facing teams to effectively convey the scope of the change and thoroughly understand and assess the impact the change will have on people, processes, and technology, as well as identify any associated risks of the change.
  • Collaborate with Initiative Owners & Partner Teams to Develop & Implement Change Strategy
    • Partner with stakeholders and support teams to provide input into change deliverable tasks and assist with execution of required deliverables.
    • Support the development of change materials, including FAQs, job aids, process flows, and procedures to successfully meet the team's training needs both during the rollout of new initiatives as well as post-implementation, and ensure updated versions are available in a centralized library easily accessible to the team.
    • Ensure that business as usual is maintained during the transition and the changes are effectively integrated into the business.
    • Represent client-facing internal workforce teams on project team status and change meetings, as well as part of monthly initiative review meetings.
    • Represent the interests of client-facing internal workforce teams when working with technical resources on major improvements.
    • Develop effective relationships with Product, Sales, and other partners to support effective execution of strategic initiatives.
  • Continuous Improvement & Efficiency Opportunities
    • Identify gaps in processes, infrastructure, and controls and recommend changes to close gaps or harmonize processes.
    • Identify continuous improvement opportunities to the overall TPS Change Management practice to reflect lessons learned that provides for an improved change process for client-facing internal workforce teams.
Qualifications
  • Typically 7+ years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
  • Project management experience - 6 to 8 years.
  • PROSCI certification.
  • Judgement skills - In-depth.
  • Learning agility - In-depth.
  • Stakeholder management - Expert.
  • Able to navigate challenging situations effectively.
  • Able to apply change management methodologies or approaches.
  • Able to manage change risks, including project interdependencies.
  • Able to resolve issues effectively.
  • Seasoned professional with a combination of education, experience, and industry knowledge.
  • Verbal & written communication skills - In-depth / Expert.
  • Analytical and problem-solving skills - In-depth / Expert.
  • Influence skills - In-depth / Expert.
  • Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
  • Able to manage ambiguity.
  • Data-driven decision making - In-depth / Expert.
Compensation

The salary for this position is $156,000.00 per year, paid on a salaried basis.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

About BMO Financial Group

BMO Financial Group is a leading financial institution with a commitment to an inclusive, equitable, and accessible workplace. We strive to help our employees make an impact from day one - for themselves and our customers.

We believe that by learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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