Operations Support Specialist
2 weeks ago
Job Summary:
S.i. Systèmes is seeking a highly skilled Intermediate Bilingual Operations Support Specialist to join our team. As a key member of our operations support team, you will be responsible for providing troubleshooting and incident resolution in support of computer operations.
Key Responsibilities:
- Troubleshoot and resolve technical issues related to workstations, laptops, docking stations, and other computer equipment.
- Communicate effectively with desktop users to identify and resolve technical difficulties.
- Reproduce, diagnose, and analyze problems reported by end-users, and formulate solutions to resolve the issue.
- Provide training and advice to users on optimal computer operation and software usage.
- Organize and maintain a problems and solutions log for use by other Desktop Support personnel.
- Set up and deploy IT equipment for new employees.
- Train users in software and operating systems.
- Address and resolve incoming tickets from users regarding hardware, software, and network issues.
- Assess recurring issues and create automated processes where possible.
- Support the shipping and receiving of IT equipment to end-users.
- Support Smart Phones (e.g. Android) for MFA (Multi-factor Authentication).
- Perform end-user device re-imaging, installation, upgrade, relocation, and removals.
- Support hardware moves and relocation projects as required.
Requirements:
- 5 years of experience in an operations support capacity.
- Enhanced Reliability Clearance or higher.
- Bilingual.
Preferred Qualifications:
- Federal Government Experience.
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