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IT Support Specialist

3 months ago

Ottawa, Ontario, Canada Fortinet, Inc. Full time

Join Fortinet as an IT Support Specialist:

Become part of a prominent cybersecurity organization, Fortinet, in the role of IT Support Specialist. Our objective is to safeguard individuals, devices, and information. We seek a professional with over 3 years of experience in technical assistance or systems management. If you possess a solid grasp of operating systems, TCP/IP, security solutions, and exceptional problem-solving abilities, we encourage you to explore this opportunity.

Key Responsibilities:

  • Troubleshoot issues related to Fortigate products
  • Examine configurations and system data
  • Suggest corrective measures
  • Provide customer training as necessary
  • Simulate customer environments in laboratory settings
  • Manage technical cases and maintain customer communications

Qualifications:

  • Minimum of 3 years in technical support or systems administration
  • Bachelor's degree in computer science or a related discipline
  • Familiarity with operating systems and networking protocols
  • Experience with security solutions
  • Strong analytical and troubleshooting skills
  • Prior experience with AI technologies is advantageous
  • Experience in a call center environment is a plus
  • Bilingual in French is preferred

About Our Team:

Become a member of Fortinet's Technical Assistance Center in Ottawa, recognized for its teamwork, innovation, and dedication to customer satisfaction. Uphold Fortinet's core values and play a role in delivering top-notch cybersecurity solutions.

Why Work With Us:

We provide a nurturing work atmosphere and a competitive Total Rewards package. Start a fulfilling career with Fortinet and contribute to making a significant impact on our global clientele.