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IT Support Specialist

2 months ago

Ottawa, Ontario, Canada Digivie Full time
Join Our Team as a Technical IT Support Specialist

DigiVie is a dynamic IT service company in Ottawa, seeking a skilled Technical IT Support Specialist to join our team. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT infrastructure runs smoothly and efficiently.

Key Responsibilities:

  • Support existing clientele and their IT infrastructure
  • Perform technical assessments and document systems for new and existing clients
  • Track and resolve support requests through effective decision making and problem solving skills
  • Manage projects, such as building and deploying physical and virtual servers and IP telephony systems
  • Perform proactive preventative maintenance tasks on computers, servers, network infrastructure, etc
  • Continually educate yourself through our career program on technology and IT security

Requirements:

  • 1+ years' technical experience in the support of information technology solutions
  • Rudimentary knowledge of Microsoft desktop operating systems and Office suites / 365
  • Rudimentary understanding of networking technology and theory
  • A valid Class G driver's license and vehicle for travel throughout the National Capital Region
  • Full COVID-19 vaccination

Preferred Qualifications:

  • Microsoft server operating systems from 2012R2 and higher, Exchange, SQL, SharePoint, Active Directory, Group Policy, remote desktop services, virtualization, etc
  • Virtualization deployments (Hyper-V / VMWare)
  • Installation and support of data backup systems, AV platforms, etc
  • A two-year associate's degree in a computer related field, Network+ certification, or commensurate experience

What We Offer:

  • Competitive compensation package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • On-site parking and dental care benefits

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.