Hotel Receptionist
4 weeks ago
Quality INN is seeking a skilled and friendly Front Desk Hotel Clerk to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities:- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking care of all necessary paperwork and documentation.
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
- Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an accurate inventory of vacancies, reservations, and room assignments.
- Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
- Secondary (high) school graduation certificate.
- Experience in a hotel or hospitality environment is an asset.
- Excellent oral communication skills and the ability to work in a fast-paced environment.
- Flexibility and adaptability to meet the needs of our guests and team.
Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional customer service to our guests. As a Front Desk Hotel Clerk, you will be working in a team-oriented environment, with opportunities for growth and development.
Language:The primary language spoken in our hotel is English.
Work Schedule:We are looking for a candidate who is available to work 30 to 40 hours per week, with a flexible schedule to meet the needs of our guests and team.
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