Hotel Receptionist

4 weeks ago


Kamloops, British Columbia, Canada Quality INN Full time
Job Title: Front Desk Hotel Clerk

Quality INN is seeking a skilled and friendly Front Desk Hotel Clerk to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking care of all necessary paperwork and documentation.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
Requirements:
  • Secondary (high) school graduation certificate.
  • Experience in a hotel or hospitality environment is an asset.
  • Excellent oral communication skills and the ability to work in a fast-paced environment.
  • Flexibility and adaptability to meet the needs of our guests and team.
Work Environment:

Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional customer service to our guests. As a Front Desk Hotel Clerk, you will be working in a team-oriented environment, with opportunities for growth and development.

Language:

The primary language spoken in our hotel is English.

Work Schedule:

We are looking for a candidate who is available to work 30 to 40 hours per week, with a flexible schedule to meet the needs of our guests and team.


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