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Hotel Receptionist

2 months ago

Kamloops, British Columbia, Canada Quality INN Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at Quality INN. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as necessary, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
  • Answer telephone calls and relay messages to guests and staff, providing excellent communication and customer service skills.
Requirements
  • Secondary (high) school graduation certificate.
  • Experience in a hotel or hospitality setting is an asset.
  • Excellent oral communication skills, with the ability to interact with guests and staff in a professional and courteous manner.
  • Flexibility to work in a fast-paced environment, with the ability to adapt to changing circumstances.
  • Ability to work a variety of shifts, including evenings and weekends.