Hotel Receptionist

4 weeks ago


Kamloops, British Columbia, Canada Ramada 100 Mile House Full time

At Ramada 100 Mile House, we are seeking a highly organized and customer-focused Hotel Receptionist to join our team. As a key member of our front desk staff, you will be responsible for ensuring a seamless guest experience from arrival to departure.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Complaint Resolution: Resolve complaints and claims in a professional and courteous manner.
  • Information Provision: Provide general information about points of interest in the area to our guests.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls and relay messages to guests and staff.
  • Special Needs Assistance: Assist clients/guests with special needs.
  • Customer Service: Provide exceptional customer service to all guests.
Additional Responsibilities
  • Support for Newcomers and Refugees: Participate in a government or community program or initiative that supports newcomers and/or refugees.
  • Support for Youths: Participate in a government or community program or initiative that supports youth employment.
  • Support for Veterans: Participate in a government or community program or initiative that supports Veterans.
  • Support for Indigenous People: Participate in a government or community program or initiative that supports Indigenous people.
  • Support for Visible Minorities: Participate in a government or community program or initiative that supports members of visible minorities.

This is a permanent position with a 40-hour workweek and English as the primary work language.


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