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Hotel Receptionist

2 months ago

Kamloops, British Columbia, Canada Quality INN Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Hotel Clerk at Quality INN. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Registration and Check-in/Check-out

Register arriving guests, assign rooms, and process group arrivals and departures in a timely and efficient manner.

Room Reservations and Management

Take, cancel, and change room reservations, ensuring accurate and up-to-date room assignments and inventory management.

Guest Services and Information

Provide information on hotel facilities and services, as well as general information about points of interest in the area, to ensure guests have a memorable stay.

Payment Processing and Guest Departures

Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.

Inventory Management and Communication

Maintain an accurate inventory of vacancies, reservations, and room assignments, and answer telephone calls and relay messages to ensure seamless communication.

Requirements and Qualifications
  • Education and Experience

Secondary (high) school graduation certificate and experience in a hotel or hospitality environment, with a strong focus on customer service.

Work Environment and Physical Capabilities

Ability to work in a fast-paced environment, with excellent oral communication skills and flexibility to adapt to changing situations.

Personal Suitability

Excellent customer service skills, with a strong focus on providing a positive and memorable experience for our guests.