Hotel Front Desk Agent
4 weeks ago
We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at Days Inn. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities:- Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
- Complaint Resolution: Investigate and resolve guest complaints and claims in a professional and courteous manner.
- Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and balance cash and complete balance sheets.
- Communication: Answer telephone calls, relay messages, and provide general information about points of interest in the area.
- Customer Service: Provide exceptional customer service, assist guests with special needs, and maintain a positive and professional attitude.
Requirements:
- Secondary (high) school graduation certificate
- 7 months to less than 1 year of experience in a similar role
- Permanent employment
- 38 hours per week
- English language proficiency
What We Offer:
- A dynamic and supportive work environment
- Opportunities for career growth and development
- A competitive salary and benefits package
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