Hotel Receptionist

4 weeks ago

Slave Lake, Canada Slave Lake Accommodations LTD Full time
Position Overview

The Hotel Receptionist plays a crucial role in ensuring a seamless experience for guests at Slave Lake Accommodations LTD. This position involves a variety of responsibilities aimed at maintaining high standards of customer service and operational efficiency.

Key Responsibilities
  • Guest Registration: Welcome arriving guests and efficiently assign rooms.
  • Reservation Management: Handle group arrivals and departures, including taking, canceling, and modifying room bookings.
  • Information Provision: Offer detailed information regarding hotel amenities and local attractions.
  • Check-Out Procedures: Manage guest departures, calculate charges, and process payments.
  • Communication: Answer phone calls, relay messages, and ensure guests receive requested wake-up calls.
  • Customer Service: Deliver exceptional service to enhance guest satisfaction.
Work Environment

This role requires a strong attention to detail and the ability to thrive in a fast-paced setting.

Personal Attributes
  • Client Focus: A commitment to understanding and meeting guest needs.
  • Team Collaboration: Ability to work effectively within a team.
Qualifications
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year in a similar role.
  • Employment Type: Permanent position.
  • Language: Proficiency in English.
  • Work Hours: 30 hours per week.

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