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Hotel Receptionist

2 months ago

Slave Lake, Canada Slave Lake Accommodations LTD Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Slave Lake Accommodations LTD. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Arrival and Departure Processing: Process group arrivals and departures, taking into account room availability and guest preferences.
  • Room Reservations: Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Guest Information: Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and contact guests to deliver requested wake-up calls.
  • Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Language: Fluency in English.
  • Work Conditions: Fast-paced environment with attention to detail required.
  • Personal Suitability: Client focus, team player, and ability to work in a permanent position.