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Hotel Receptionist

3 months ago

Slave Lake, Canada Slave Lake Accommodations LTD Full time
Position Overview

The role of a Hotel Receptionist is crucial in ensuring a seamless experience for guests at Slave Lake Accommodations LTD. This position requires a blend of customer service skills and administrative duties to maintain the hotel's operations.

Key Responsibilities
  • Guest Registration: Welcome guests upon arrival and efficiently assign rooms.
  • Reservation Management: Handle group arrivals and departures, including taking, canceling, and modifying room bookings.
  • Information Provision: Offer detailed information regarding hotel amenities and local attractions.
  • Check-Out Procedures: Manage guest departures, calculate charges, and process payments.
  • Communication: Answer phone calls, relay messages, and ensure guests receive requested wake-up calls.
  • Customer Service: Deliver exceptional service to enhance guest satisfaction.
Work Environment

This position operates in a fast-paced environment that demands a high level of attention to detail.

Personal Attributes
  • Client Focus: A strong commitment to understanding and meeting guest needs.
  • Team Collaboration: Ability to work effectively within a team setting.
Qualifications
  • Education: Completion of secondary (high) school graduation certificate.
  • Experience: A minimum of 7 months to less than 1 year in a similar role.
  • Employment Type: Permanent position.
  • Language Requirement: Proficiency in English.
  • Work Hours: Approximately 30 hours per week.