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Hotel Receptionist

2 months ago

Slave Lake, Canada Slave Lake Accommodations LTD Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Receptionist to join our team at Slave Lake Accommodations LTD. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring all necessary arrangements are made.
  • Room Reservations: Take, cancel, and change room reservations as needed.
  • Hotel Information: Provide guests with information on hotel facilities and services, including amenities and local attractions.
  • Guest Services: Offer general information about points of interest in the area and assist guests with any requests or concerns.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls and relay messages to guests and staff, as well as contact customers to deliver requested wake-up calls.
  • Customer Service: Provide exceptional customer service to all guests, responding to their needs and concerns in a timely and professional manner.
Requirements
  • Attention to Detail: Maintain a high level of attention to detail in all aspects of the job, ensuring accuracy and efficiency.
  • Fast-Paced Environment: Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Client Focus: Demonstrate a strong client focus, prioritizing guest satisfaction and ensuring a positive experience.
  • Team Player: Work collaboratively as part of a team, supporting colleagues and contributing to a positive and productive work environment.
  • Work Term: Commit to a permanent work term, with a regular schedule of 30 hours per week.
  • Work Language: Possess excellent communication skills in English, with the ability to communicate effectively with guests and staff.