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Hotel Receptionist

2 months ago

Slave Lake, Canada Slave Lake Accommodations LTD Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Receptionist to join our team at Slave Lake Accommodations LTD. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Front Desk Operations: Process group arrivals and departures, take, cancel and change room reservations, and provide information on hotel facilities and services.
  • Communication: Answer telephone and relay telephone calls and messages, and contact customers to deliver requested wake-up calls.
  • Customer Service: Provide general information about points of interest in the area and maintain a high level of customer satisfaction.
  • Administrative Tasks: Maintain an inventory of vacancies, reservations, and room assignments, and process guests' departures, calculate charges, and receive payments.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 7 months to less than 1 year of experience in a similar role.
  • Language: English.
  • Work Hours: 30 hours per week.