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Hotel Receptionist

2 months ago

Cold Lake, Alberta, Canada Hotel Dene and Conference Centre Full time
Job Summary:

We are seeking a detail-oriented and organized individual to fill the role of Hotel Receptionist at Hotel Dene and Conference Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing room assignments, and ensuring a seamless guest experience.

Key Responsibilities:
  • Guest Registration: Register arriving guests, assign rooms, and maintain accurate records.
  • Complaint Resolution: Respond to guest complaints and concerns in a professional and courteous manner.
  • Room Reservations: Take, cancel, and change room reservations in accordance with hotel policies.
  • Guest Services: Provide information on hotel facilities, services, and amenities to guests.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow established emergency and safety procedures.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
  • Customer Service: Answer telephone calls, relay messages, and provide exceptional customer service to guests.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: No experience required; training will be provided.
Benefits:
  • Health and Wellness: Dental, disability, health care, and vision care plans.
  • Retirement Savings: Registered Retirement Savings Plan (RRSP).

Work Details: Permanent position, 30 to 40 hours per week, English language.