Customer Success Outreach Coordinator

4 weeks ago

Toronto, Ontario, Canada Procore Technologies Full time

Job Overview

We are seeking a Customer Success Outreach Specialist to become a vital part of Procore Technologies' Customer Success team. In this position, you will engage with clients and enhance interaction with our developing portfolio of accounts. This role involves a mix of independent and collaborative efforts, sharing the responsibility for ensuring post-implementation success and fostering long-term utilization of Procore's platform.

This role reports to the Manager of Customer Success and offers the flexibility to work remotely. We are eager to welcome a new team member.

Key Responsibilities:

  • Initiate proactive outreach to clients within Procore's emerging portfolio.
  • Coordinate implementation consultation calls and business reviews for the Customer Success team.
  • Boost the frequency of scheduled business reviews and implementation consultations each month.
  • Continuously enhance strategies to improve attendance rates.
  • Engage with Procore's most vulnerable emerging accounts.
  • Generate reports and analyze customer data to gain insights into managing emerging accounts.
  • Optimize automation and streamline processes to support the growth of the Customer Success team.
  • Document client success stories and maintain accurate records.
  • Maintain a high volume of daily outreach, including 20+ calls and 30-50 emails.

Qualifications:

  • Bachelor's degree or equivalent experience.
  • Minimum of 2 years in a technology or startup environment, including internships.
  • Proficient in client interaction with a focus on customer experience and relationship management.
  • Experience managing customer data within Salesforce or a similar CRM.
  • Ability to handle a high volume of calls effectively.
  • Strong multitasking capabilities with a focus on delivering exceptional customer experiences.
  • A collaborative team player who can also work independently, with attention to detail and an open mindset.

Additional Information

Benefits and Perks

At Procore, we are committed to our employees' growth and well-being, offering a comprehensive range of benefits and perks designed to help you thrive. From generous paid time off and health coverage to professional development opportunities, we empower you to reach your full potential.

About Procore Technologies

Procore Technologies is at the forefront of building software that shapes the world. Our cloud-based construction management software enables clients to build more efficiently, whether it’s skyscrapers, hospitals, retail centers, or housing complexes. We pride ourselves on fostering a culture that encourages ownership of work and innovation. We are an equal-opportunity employer, welcoming individuals from diverse backgrounds and experiences. We thrive in an inclusive environment and do not tolerate discrimination of any kind.

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